Relationship Banker II: Client Solutions & Growth

U.S. Bank; Los Angeles (CA); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Healthcare

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Relationship Banker in Los Angeles to build client relationships, assess banking needs, and open accounts while promoting digital products. You will engage customers face-to-face, process basic transactions, and educate clients on available services.

The role requires a high school diploma or equivalent and typically 4–5 years in retail banking or related training, with strong communication and sales skills to drive customer satisfaction and growth.

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Thorough knowledge of all retail products and services
• Proven customer service and interpersonal skills
• Experience in participating in sales campaigns/promotions
• Experience with using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
• Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Experience in the financial services industry preferred

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients
• Maintains a working knowledge of consumer and business banking products and services including digital products and services
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions
• Develops collaborative partnerships with branch team members and partners to best serve clients
• Opens new consumer and business accounts, completes service requests and submits credit applications
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy

Skills

Relationship building

Communication

Bank policies

Retail products

Customer service

Sales campaigns

Digital banking

Needs assessment

Solution selling

Finance experience

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker in Los Angeles to build client relationships, assess banking needs, and open accounts while promoting digital products. You will engage customers face-to-face, process basic transactions, and educate clients on available services.

The role requires a high school diploma or equivalent and typically 4–5 years in retail banking or related training, with strong communication and sales skills to drive customer satisfaction and growth.