Relationship Banker I: Frontline Growth & Digital Tools

Nicolet Bank; Green Bay (WI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) with company match

PTO & 11 1/2 paid holidays

Job summary

Universal Banker I at Nicolet National Bank drives new business and deepens relationships while delivering teller services and educating customers on digital tools. You will refer opportunities to Personal Bankers and lending specialists to meet deposit, loan, and card needs.

Join a team focused on accurate operations, regulatory compliance, and local community engagement, supporting branch goals and exceptional customer experiences.

Qualifications

• High school diploma or equivalent required.
• 1+ years of cash-handling and customer-service experience required.
• Prior banking or retail financial-services experience preferred.
• Strong customer-service, communication, and interpersonal skills.
• Accuracy, attention to detail, and strong cash-handling discipline.
• Ability to identify customer needs and confidently make referrals.
• Working knowledge of deposit products, digital tools, and basic banking services.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with banking systems, digital platforms, and Microsoft Office.
• 401(k) with a company match
• PTO & 11 1/2 Paid Holidays

Responsibilities

• Provide welcoming and professional service across in-person, phone, and digital channels.
• Engage customers in needs-based conversations to understand goals and introduce appropriate solutions.
• Deliver prompt assistance for routine servicing inquiries; escape or refer as needed.
• Build trust by following through on requests and ensuring customers feel valued.
• Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.
• Accurately process deposits, withdrawals, loan payments, transfers, cashier’s checks, and other transactions.
• Maintain proper cash handling, dual-control procedures, balancing routines, and vault/ATM support as assigned.
• Identify suspicious activity, follow fraud-prevention steps, and elevate concerns promptly.
• Educate customers on digital tools such as mobile banking, online banking, and e-statements.
• Support achievement of branch sales and referral goals through disciplined engagement and follow-up.
• Research and resolve routine issues such as transaction discrepancies, fee questions, and debit-card concerns within authority.
• Escalate more complex servicing matters to Personal Bankers or leadership.
• Adhere to operational standards, security practices, and regulatory requirements including BSA/AML, KYC, OFAC, Reg CC, and Reg E.
• Protect customer data, ensure confidentiality, and follow documentation procedures.
• Maintain audit-ready accuracy in all teller work and branch support tasks.
• Participate in daily huddles and collaborate with team members to meet branch goals.
• Support community outreach efforts and represent Nicolet in local engagement activities.
• Assist with branch operations needs such as supplies, scheduling coverage, or special projects.

Skills

Customer-service

Communication

Interpersonal skills

Cash-handling

Multitasking

Referral skills

Digital tools literacy

Microsoft Office

Education

High school diploma or equivalent

Tools

Banking systems

Digital platforms

Microsoft Office

Job description

Universal Banker I at Nicolet National Bank drives new business and deepens relationships while delivering teller services and educating customers on digital tools. You will refer opportunities to Personal Bankers and lending specialists to meet deposit, loan, and card needs.

Join a team focused on accurate operations, regulatory compliance, and local community engagement, supporting branch goals and exceptional customer experiences.