Relationship Banker I: Elevate Customer Banking

Regions Bank; Knoxville (TN); On-site; USD 34,000 - 41,000; Full time

Job summary

Regions Bank in Powell, Tennessee is seeking a Relationship Banker I to deliver an exceptional customer experience on the cash line and by phone, while helping improve customers’ financial wellness and guiding them to Regions’ digital tools.

The role rewards individuals who build personal connections, process transactions accurately, and refer complex needs to specialists, with overtime eligibility and incentive plans.

Qualifications

• High school diploma or GED required.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Strong communication across in-person, phone, and electronic channels.
• Ability to lift up to 20 pounds.

Responsibilities

• Provide a consistent optimal customer experience on the cash line and on the phone.
• Process deposits, withdrawals, payments and other teller transactions.
• Educate customers on standard products and digital solutions.
• Develop relationships with customers and stay informed about their banking needs.
• Refer complex needs to internal experts.
• Follow bank policies, procedures, and regulatory requirements.
• Assist branch team with tasks and help resolve customer issues.
• Work toward branch targets and goals.
• May conduct outbound phone calls to educate about technology and financial products.

Skills

Customer service

Cash handling

Relationship building

Multitasking

Policy compliance

Digital banking guidance

Education

High School Diploma or GED

Job description

Regions Bank in Powell, Tennessee is seeking a Relationship Banker I to deliver an exceptional customer experience on the cash line and by phone, while helping improve customers’ financial wellness and guiding them to Regions’ digital tools.

The role rewards individuals who build personal connections, process transactions accurately, and refer complex needs to specialists, with overtime eligibility and incentive plans.