Relationship Banker I: Elevate Customer Banking

Regions Bank; Houston (MS); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Parental Leave

Job summary

Regions Bank in Houston, MS is seeking a Relationship Banker I to deliver exceptional customer service on the cash line and by phone, assisting with transactions and basic inquiries. The role emphasizes building meaningful customer connections and digital product education.

The position supports growth with a focus on communication, accuracy, and banking knowledge, and is eligible for overtime and incentives. Regions’ mission centers on helping customers bank when, where, and how they want.

Qualifications

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to twenty (20) pounds.

Responsibilities

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
• Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
• Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank.
• Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Assists branch and fellow team members with basic tasks to aid in customer problem resolution.
• Refers customers to an internal team of experts when more complex financial goals and needs are recognized.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager.

Skills

Cash handling

Customer service

Digital banking

Communication

Multi-tasking

Education

High School Diploma or GED

Job description

Regions Bank in Houston, MS is seeking a Relationship Banker I to deliver exceptional customer service on the cash line and by phone, assisting with transactions and basic inquiries. The role emphasizes building meaningful customer connections and digital product education.

The position supports growth with a focus on communication, accuracy, and banking knowledge, and is eligible for overtime and incentives. Regions’ mission centers on helping customers bank when, where, and how they want.