Relationship Banker I — Cash & Digital Banking Expert (Frayser)

Regions Bank; Memphis (TN); On-site; USD 34,000 - 41,000; Full time

Job summary

Regions Bank in Memphis, Tennessee seeks a Relationship Banker I to deliver exceptional customer experiences on the cash line and over the phone, while processing transactions and guiding customers to Regions’ digital solutions.

The role emphasizes building personal connections, educating customers on banking options, and supporting team members to resolve inquiries and promote growth within the branch.

Qualifications

• High School Diploma or GED required.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Strong communication in person, on the phone, and online.
• Proficient with computers and basic software.
• Walk/stand for extended periods.
• Lift up to twenty (20) pounds.
• One year of banking, cash-handling, and/or customer service preferred.

Responsibilities

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
• Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
• Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank.
• Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Assists branch and fellow team members with basic tasks to aid in customer problem resolution.
• Refers customers to an internal team of experts when more complex financial goals and needs are recognized.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks.
• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.

Skills

Cash handling

Customer service

Communication skills

Computer literacy

Time management

Walk/stand comfortably

Education

High School Diploma or GED

Tools

POS terminals

Job description

Regions Bank in Memphis, Tennessee seeks a Relationship Banker I to deliver exceptional customer experiences on the cash line and over the phone, while processing transactions and guiding customers to Regions’ digital solutions.

The role emphasizes building personal connections, educating customers on banking options, and supporting team members to resolve inquiries and promote growth within the branch.