Relationship Banker: Guide Clients to Smart Banking

Us Bank; Encinitas (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Relationship Banker to build and maintain client relationships, assess banking needs, and open accounts and loans. The role requires engaging clients face-to-face and leveraging digital tools to meet financial goals while ensuring compliance and accurate processing of transactions.

You will collaborate with branch teams, educate clients on products, and drive a high-quality customer experience across channels, with emphasis on proactive outreach.

Qualifications

• High school diploma or equivalent.
• Typically has less than four years of job-related, retail banking experience or a combination of experience and training.
• Proven ability to build relationships with clients and educate them on banking products and services.
• Experience with digital products and self-service technologies is preferred.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and services.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

Skills

Client relationships

Digital banking

Customer service

Communication

Policy knowledge

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to build and maintain client relationships, assess banking needs, and open accounts and loans. The role requires engaging clients face-to-face and leveraging digital tools to meet financial goals while ensuring compliance and accurate processing of transactions.

You will collaborate with branch teams, educate clients on products, and drive a high-quality customer experience across channels, with emphasis on proactive outreach.