Relationship Banker: Grow Connections and Guide Finances

Granite Bank; Cold Spring (MN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Granite Bank in Minnesota is seeking a Relationship Banker to build and deepen relationships with consumer and business customers by delivering personalized service and tailored banking solutions.

You will engage clients in needs-based conversations, present appropriate banking products, open and service accounts, process transactions, and educate customers on online and mobile banking. The role emphasizes proactive outreach and collaboration with internal partners.

Qualifications

• Exceptional customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong needs assessment, consultative sales, referral, and follow-up skills.
• Excellent problem-solving and critical-thinking skills.
• Strong attention to detail and commitment to accuracy.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Build and maintain trusted relationships with new and existing consumer and business customers through personalized service, proactive outreach, and timely follow-up.
• Engage customers in need-based conversations to understand their financial goals, banking needs, and preferred service channels.
• Present and recommend appropriate banking products, services, and digital solutions based on identified customer needs.
• Open, maintain, and service consumer and business deposit accounts in accordance with Bank policies, procedures, and regulatory requirements.
• Process routine banking transactions accurately, including deposits, withdrawals, transfers, loan and credit card payments, check cashing, and other account-related transactions.
• Educate customers on online banking, mobile banking, electronic statements, debit card features, and other self-service banking tools.
• Identify lending, business banking, mortgage, and other financial needs and make effective introductions to authorized internal partners.
• Take ownership of customer questions, concerns, and service requests; resolve issues within established authority and escalate when appropriate.
• Maintain accurate documentation related to customer interactions, account activity, referrals, and account maintenance.
• Participate in community networking groups, business development activities, and bank-sponsored events.
• Maintain current knowledge of Bank products, services, systems, procedures, and promotional initiatives.
• Contribute to branch service, relationship growth, customer retention, and operational goals.

Skills

Customer service

Relationship building

Needs assessment

Sales

Communication

Time management

Job description

Granite Bank in Minnesota is seeking a Relationship Banker to build and deepen relationships with consumer and business customers by delivering personalized service and tailored banking solutions.

You will engage clients in needs-based conversations, present appropriate banking products, open and service accounts, process transactions, and educate customers on online and mobile banking. The role emphasizes proactive outreach and collaboration with internal partners.