Relationship Banker: Grow Clients & Financial Solutions

U.S. Bank; Garden Grove (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Holiday opportunities

Sick leave

Job summary

U.S. Bank is seeking a Relationship Banker to build trusted client relationships, advise on banking needs, and process accounts and loans with a focus on digital self-service tools. The role emphasizes proactive outreach and collaboration with branch teams.

Responsibilities include opening accounts, processing requests, and promoting digital products while ensuring compliance and excellent customer service in a branch setting.

Qualifications

• High school diploma or equivalent.
• Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training.
• Bilingual ability to read, write, and speak in business-level proficiency of Vietnamese language and English.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and services.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

Skills

Relationship building

Customer service

Bilingual English/Vietnamese

Digital banking knowledge

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to build trusted client relationships, advise on banking needs, and process accounts and loans with a focus on digital self-service tools. The role emphasizes proactive outreach and collaboration with branch teams.

Responsibilities include opening accounts, processing requests, and promoting digital products while ensuring compliance and excellent customer service in a branch setting.