Relationship Banker: Grow Clients & Deliver Service

Gulf Coast Bank & Trust Company; Covington (LA); On-site; USD 35,000 - 52,000; Full time

Job summary

Gulf Coast Bank & Trust Company in Covington, LA is seeking a Certified Relationship Banker I to serve as the first line of contact for clients entering the branch, assess needs, and introduce suitable products and services.

You will handle account openings, assist with teller tasks, support customer inquiries, and work with team members to grow relationships while meeting regulatory and security requirements.

Qualifications

• High school diploma or equivalent.
• Strong desire and ability to educate and connect customers to technology.
• Excellent written and oral communication, customer service, and interpersonal skills.
• Ability to tailor features and benefits of products/services to clients with differing needs.
• Computer skills and ability to operate office equipment (i.e. fax, copier, calculator).
• Professional, confident, thorough and organized with strong follow-up skills.

Responsibilities

• Sells products and services offered by Gulf Coast Bank to current and new clientele.
• Opens new consumer and business accounts, provides information about various types of services and products offered, answers phones, and greets visitors.
• Provides clients with account information, handles maintenance requests, and monitors client accounts for non-branch officers.
• Resolves client problems through direct personal action or referral to proper staff member.
• Identifies and maximizes cross selling opportunities through client profiling and engages with team members and other business partners to make referrals.
• Adheres to security measures and ensures all regulatory requirements are met (i.e. CIP, BSA).
• Handles client requests involving the Bank's Legal department.
• Orders checks, operates a teller terminal, and assists with balancing the vault and cash verification when needed.
• Cross trains and supports other positions as needed.
• May be assigned to opening and closing the branch and other operational tasks.
• May assist with loan processing and servicing.
• Performs other duties and special projects as needed by Branch Manager or Operations Officer.
• Works branch hours, including some evenings and weekends.
• Maintain CRB skills and knowledge as demonstrated by passing the annual CRB exam.

Skills

Customer service

Communication

Interpersonal skills

Educate on technology

Follow-up skills

Education

High school diploma

Tools

Office equipment

Job description

Gulf Coast Bank & Trust Company in Covington, LA is seeking a Certified Relationship Banker I to serve as the first line of contact for clients entering the branch, assess needs, and introduce suitable products and services.

You will handle account openings, assist with teller tasks, support customer inquiries, and work with team members to grow relationships while meeting regulatory and security requirements.