Growth-Focused Relationship Banker

M&T Bank Corporation; Baltimore (MD); On-site; USD 32,000 - 51,000; Full time

Job summary

M&T Bank Corporation in Baltimore is seeking a branch-focused sales and service associate who helps customers identify needs and provides basic sales solutions through outreach, while referring complex needs to specialists.

You will participate in relationship management, lead generation, appointment setting, and follow-up, ensuring a positive lobby experience and adherence to risk and regulatory controls.

Qualifications

• High school diploma or GED required; associates preferred.
• Minimum 2 years proven retail sales, call center, customer service or telesales experience.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Drive branch sales and service by identifying opportunities with customers.
• Handle onboarding and refer complex needs to the appropriate team.
• Proactively reach out to clients via email or phone to educate on products and services.
• Ensure compliance with risk controls and audit requirements.

Skills

Retail sales

Customer service

Telesales

Communication skills

Education

High school diploma or GED

Associates degree

Notary public license

Bilingual based on branch needs

Job description

M&T Bank Corporation in Baltimore is seeking a branch-focused sales and service associate who helps customers identify needs and provides basic sales solutions through outreach, while referring complex needs to specialists.

You will participate in relationship management, lead generation, appointment setting, and follow-up, ensuring a positive lobby experience and adherence to risk and regulatory controls.