Relationship Banker – Elevate Clients' Financial Lives

Bank of America; Upper Darby (Delaware County); On-site; USD 32,000 - 46,000; Full time

Job summary

Bank of America in-office culture emphasizes collaboration, client service, and career development. This role engages clients in the lobby, educates them about self-service channels, and processes cash transactions accurately and efficiently.

You will build relationships, uncover financial needs, and connect clients to solutions to meet their goals, with opportunities to grow within the bank.

Qualifications

• Enthusiastic, highly motivated self-starter with strong work ethic and results focus.
• Collaborates effectively to build and nurture strong relationships.
• Passion, commitment and drive to improve clients' financial lives.
• Confident in identifying solutions for clients based on needs.
• Effective and confident communicator, comfortable engaging all clients.
• Able to learn and adapt to new information and technology.
• Confident educating clients on self-service banking.
• Strong critical thinking and problem-solving skills.
• Follows processes and guidelines to do what is right.
• Efficient time and capacity management.
• Focuses on results in clients' best interest.
• Weekends/extended hours as needed.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Client Focus

Oral Communication

Problem Solving

Account Management

Client Experience

Client Management

Client Solutions

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma or GED

Job description

Bank of America in-office culture emphasizes collaboration, client service, and career development. This role engages clients in the lobby, educates them about self-service channels, and processes cash transactions accurately and efficiently.

You will build relationships, uncover financial needs, and connect clients to solutions to meet their goals, with opportunities to grow within the bank.