Relationship Banker: Elevate Client Experiences & Growth

Northwest-Bank; Columbus (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Northwest Bank in Columbus, OH, is seeking a Relationship Banker to deliver exceptional customer experiences and build lasting financial relationships. You will guide customers through accounts, explain products, and collaborate with partners to meet growth and wellness goals.

As a frontline representative, you will maintain a welcoming environment, listen to customer needs, and use banking tools to complete transactions accurately and efficiently.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer service, retail, or sales
• Strong ability to build relationships and listen to customer needs
• Ability to explain financial options clearly and accurately

Responsibilities

• Be a trusted point of connection in the financial center and deliver seamless customer experiences.
• Partner with teammates to maintain a welcoming, customer-ready environment.
• Ask purposeful questions to uncover financial goals and guide customers to suitable solutions.
• Guide customers through account selection and opening with accuracy and efficiency.
• Meet performance goals related to customer experience, growth, and financial wellness.

Skills

Customer service

Sales

Communication

Relationship building

Networking

Problem solving

Attention to detail

Financial acumen

Collaboration

Microsoft Office

Education

High School Diploma or equivalent

Tools

Banking systems & tools

Job description

Northwest Bank in Columbus, OH, is seeking a Relationship Banker to deliver exceptional customer experiences and build lasting financial relationships. You will guide customers through accounts, explain products, and collaborate with partners to meet growth and wellness goals.

As a frontline representative, you will maintain a welcoming environment, listen to customer needs, and use banking tools to complete transactions accurately and efficiently.