Relationship Banker

Northwest Consumer Discount Company; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Northwest Bank in Columbus, OH is seeking a Relationship Banker to be the face of the bank, delivering personal and professional customer experiences. You will combine financial knowledge with a people-first approach to guide customers through accounts and financial goals.

In this role you will deepen relationships, collaborate with teammates and specialists, and participate in community outreach. A strong service mindset and accurate transactional skills are essential for success.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service, retail, or sales is beneficial.
• Strong relationship-building skills with a customer-first approach.

Responsibilities

• Be a trusted point of connection in the financial center and create seamless customer experiences.
• Guide customers through account selection and opening with accuracy and efficiency.
• Build new relationships through community involvement, referrals, and networking opportunities.
• Meet performance goals related to customer experience and financial wellness.

Skills

Customer service

Relationship building

Consultative selling

Communication & active listening

Ownership & initiative

Attention to detail

Problem solving

System confidence

Collaboration

Business development & networking

Financial acumen

Education

High School Diploma or equivalent

Tools

Microsoft Office

Banking systems

Job description

## Relationship BankerApplylocations: OH0568 Columbus - Bethel Roadtime type: Full timeposted on: Posted Yesterdayjob requisition id: R-102032OH0568 Columbus - Bethel Road**Job Description**At Northwest Bank, we invest in people who want to grow fast, learn continuously, and make a real impact. Whether you're early in your career or ready for a new challenge, this role is a powerful next step into banking, finance, and customer experience. You're the face of Northwest. As a Relationship Banker, you bring the customer experience to life, creating meaningful connections in every interaction and financial conversation. You'll combine financial expertise with a people-first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to.**Essential Functions*** Be a trusted point of connection in the financial center, creating seamless customer experiences.* Partner with teammates to maintain a welcoming, customer-ready environment.* Ask purposeful questions and listen deeply to uncover meaningful financial goals.* Provide guidance that helps customers make informed financial decisions.* Guide customers through account selection and opening with accuracy and efficiency.* Recommend products and services that support customers' financial goals.* Complete transactions with accuracy, efficiency, and attention to detail.* Deepen relationships through proactive follow-up, reliability, and personalized service.* Build new relationships through community involvement, referrals, and networking opportunities.* Manage and grow customer relationships through proactive outreach and ongoing financial conversations.* Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.* Meet performance goals related to customer experience, growth, and financial wellness.* Maintain operational soundness by following policies, procedures, and risk management practices.* Perform other duties as assigned to support financial center operations.* Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency* Work as part of a team* Work with on-site equipment**Qualifications*** High School Diploma or equivalent preferred* Customer service, retail, or sales experience preferred* Customer experience & relationship building – delivering a people-first experience that puts customer needs first,* Consultative selling – uncovering needs and connecting customers to the right solutions,* Financial acumen – understanding customer needs and aligning solutions to support financial goals,* Communication & active listening – building trust through clear, meaningful conversations,* Relationship management – strengthening customer relationships through proactive engagement and follow-up,* Business development & networking – building relationships through referrals, community involvement, and outreach,* Ownership & initiative – taking action and following through to support the customer experience,* Attention to detail – ensuring accuracy, compliance, and operational excellence,* Problem solving – resolving customer needs with confidence, ownership, and care,* System confidence – effectively navigating banking systems and tools,* Collaboration – partnering with teammates and specialists to deliver seamless customer experiences#LI-MM1Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.At Northwest, we’re here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.