Relationship Banker

Northwest Bank; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Northwest Bank in Columbus, OH invites a Relationship Banker to bring the customer experience to life, building meaningful connections in every interaction and financial conversation.

You’ll combine financial expertise with a people-first approach to guide clients through accounts, recommend products, and deepen relationships through proactive outreach and service.

This role emphasizes teamwork, compliance, and community involvement to support customers’ goals.

Qualifications

• Customer service or sales experience is preferred.
• 100% focus on delivering a people-first customer experience.
• Strong communication and listening skills to understand and address customer needs.
• Ability to navigate banking systems and explain financial options clearly.

Responsibilities

• Be a trusted point of connection in the financial center and create seamless customer experiences.

Skills

Customer service

Relationship building

Consultative selling

Financial acumen

Communication

Active listening

Business development

Networking

Ownership & initiative

Attention to detail

Problem solving

System navigation

Collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

OH0568 Columbus - Bethel Road

Job Description

At Northwest Bank, we invest in people who want to grow fast, learn continuously, and make a real impact. Whether you're early in your career or ready for a new challenge, this role is a powerful next step into banking, finance, and customer experience.

You’re the face of Northwest. As a Relationship Banker, you bring the customer experience to life, creating meaningful connections in every interaction and financial conversation. You’ll combine financial expertise with a people‑first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to.

Essential Functions

• Be a trusted point of connection in the financial center, creating seamless customer experiences.
• Partner with teammates to maintain a welcoming, customer‑ready environment.
• Ask purposeful questions and listen deeply to uncover meaningful financial goals.
• Provide guidance that helps customers make informed financial decisions.
• Guide customers through account selection and opening with accuracy and efficiency.
• Recommend products and services that support customers’ financial goals.
• Complete transactions with accuracy, efficiency, and attention to detail.
• Deepen relationships through proactive follow‑up, reliability, and personalized service.
• Build new relationships through community involvement, referrals, and networking opportunities.
• Manage and grow customer relationships through proactive outreach and ongoing financial conversations.
• Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.
• Meet performance goals related to customer experience, growth, and financial wellness.
• Maintain operational soundness by following policies, procedures, and risk management practices.
• Perform other duties as assigned to support financial center operations.
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations.
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency.
• Work as part of a team.
• Work with on‑site equipment.

Qualifications

• High School Diploma or equivalent preferred.
• Customer service, retail, or sales experience preferred.
• Customer experience & relationship building – delivering a people‑first experience that puts customer needs first.
• Consultative selling – uncovering needs and connecting customers to the right solutions.
• Financial acumen – understanding customer needs and aligning solutions to support financial goals.
• Communication & active listening – building trust through clear, meaningful conversations.
• Relationship management – strengthening customer relationships through proactive engagement and follow‑up.
• Business development & networking – building relationships through referrals, community involvement, and outreach.
• Ownership & initiative – taking action and following through to support the customer experience.
• Attention to detail – ensuring accuracy, compliance, and operational excellence.
• Problem solving – resolving customer needs with confidence, ownership, and care.
• System confidence – effectively navigating banking systems and tools.
• Collaboration – partnering with teammates and specialists to deliver seamless customer experiences.

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.