Relationship Banker: Elevate Client Experience

Bank of America; Columbus (OH); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Bank of America is hiring for a front-line role at our Columbus centers. You will engage clients in the lobby to educate and assist with transactions via self-service resources, including mobile and online banking, or ATMs.

You will process cash transactions, have in-depth conversations to understand clients’ financial goals, and connect them to suitable solutions. This role emphasizes customer experience and compliance with all laws and regulations.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic.
• Collaborates effectively to get things done and build relationships.
• Strong communication and client-focused mindset.
• Able to identify solutions for new and existing clients based on their needs.
• Comfortable engaging all clients and explaining banking concepts.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Adheres to laws and regulations while following processes for clients and the bank.
• Grows knowledge by partnering with experts in small business, lending and investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience and manages cash responsibilities.

Skills

Adaptability

Customer and Client Focus

Oral Communications

Problem Solving

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Management

Account Management

Education

Bachelor's Degree

High School Diploma

Job description

Bank of America is hiring for a front-line role at our Columbus centers. You will engage clients in the lobby to educate and assist with transactions via self-service resources, including mobile and online banking, or ATMs.

You will process cash transactions, have in-depth conversations to understand clients’ financial goals, and connect them to suitable solutions. This role emphasizes customer experience and compliance with all laws and regulations.