Relationship Banker: Drive Customer Growth

First National Bank of Pennsylvania; King (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

First National Bank of Pennsylvania is seeking a Relationship Banker in the Retail unit to deliver consumer banking services, process transactions, and identify sales opportunities within the branch network. This role may be assigned to various locations within the market and reports vary based on assignment.

The incumbent will promote the bank's products, support customer service excellence, and adhere to bank policies, with a focus on risk and compliance as part of daily duties.

Qualifications

• High School or GED required.
• Excellent customer service, communication, and interpersonal skills.
• Ability to use a personal computer and banking software.
• MS Word, Excel and PowerPoint skills.
• Knowledge of banking policies, consumer products and services.
• Sales and customer service skills.

Responsibilities

• Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services.
• Identifies and achieves individual weekly sales/referral goals set by the Branch Manager.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Skills

Customer service

Communication

Organization

Analytical

Interpersonal

PC skills

MS Word

MS Excel

MS PowerPoint

Banking knowledge

Sales skills

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

First National Bank of Pennsylvania is seeking a Relationship Banker in the Retail unit to deliver consumer banking services, process transactions, and identify sales opportunities within the branch network. This role may be assigned to various locations within the market and reports vary based on assignment.

The incumbent will promote the bank's products, support customer service excellence, and adhere to bank policies, with a focus on risk and compliance as part of daily duties.