Relationship Banker: Digital-First Client Advisor

Us Bank; Boise (ID); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Holiday opportunities

Job summary

U.S. Bank is seeking a Relationship Banker to build lasting relationships with customers across in-person, by appointment, and virtual channels, providing thoughtful guidance while embracing a digital-first mindset.

You will assess banking needs, open accounts, educate clients on deposits and loans, and collaborate with branch teams to deliver accurate, high-quality service, with emphasis on proactive outreach and customer-centric solutions.

Qualifications

• High school diploma or equivalent.
• Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and services.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.

Skills

Relationship building

Client communication

Digital banking knowledge

Customer service

Proactive outreach

Policy familiarization

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to build lasting relationships with customers across in-person, by appointment, and virtual channels, providing thoughtful guidance while embracing a digital-first mindset.

You will assess banking needs, open accounts, educate clients on deposits and loans, and collaborate with branch teams to deliver accurate, high-quality service, with emphasis on proactive outreach and customer-centric solutions.