Relationship Banker & Community Advocate

Ascend Bank; Norwich (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Ascend Bank is seeking a Universal Banker in Norwich, CT to deliver face-to-face client service and expand relationships. You will educate clients on Ascend Bank products, digital channels, and debit rewards while adhering to policies and standards.

Responsibilities include managing client relationships, risk/compliance duties, reporting, and ongoing training. Strong MS Office skills and bilingual English/Spanish are valued assets for this role at Ascend Bank.

Qualifications

• MS Office proficiency required (Word, Excel, PowerPoint).
• Bilingual English/Spanish desirable for service roles.
• One to three years of related experience preferred.

Responsibilities

• Build and maintain relationships with clients, local businesses, and community organizations through in-person visits and outbound calls.
• Collaborate with branch team to develop relationship-building strategies to meet goals and satisfaction.
• Address client inquiries and concerns promptly, involving Branch Management when applicable.
• Ensure compliance with banking regulations, policies, and procedures.

Skills

MS Office

Bilingual (English/Spanish)

Education

High school diploma or GED

Bilingual proficiency (English/Spanish) desirable

Tools

MS Office Suite

Job description

Ascend Bank is seeking a Universal Banker in Norwich, CT to deliver face-to-face client service and expand relationships. You will educate clients on Ascend Bank products, digital channels, and debit rewards while adhering to policies and standards.

Responsibilities include managing client relationships, risk/compliance duties, reporting, and ongoing training. Strong MS Office skills and bilingual English/Spanish are valued assets for this role at Ascend Bank.