Relationship Banker & Community Advocate

SOUTHERN BANK; Lede (MO); On-site; USD 32,000 - 45,000; Full time

Job summary

SOUTHERN BANK is seeking a Personal Banker in the United States, Missouri region. This role focuses on sales, service, and referrals, building lifelong customer relationships, and assisting customers with transactions, while promoting the bank's products and services.

You will be part of a team delivering concierge lobby experiences, handling account openings, cross-selling, and resolving issues to ensure top-tier customer satisfaction.

Qualifications

• Demonstrated positive and helpful attitude toward both internal and external customers.
• Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors.
• Good computer skills.
• Excellent customer service skills.

Responsibilities

• Develops new customer relationships and/or retains and expands existing relationships by proactively identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals.
• Participates in a welcoming lobby experience, working with or directing customers to an appropriate team member based upon their identified needs and encourages utilization of products when necessary.
• Takes ownership of the customer experience, including opening accounts, cross-selling other products and resolving issues as appropriate.
• Builds new customer relationships through frequent interactions with customers; proactively contacts customers to ensure customer satisfaction.
• Proactively educates customers on utilizing available access channels.
• Actively participates in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch.
• Assists in resolving difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction.
• Maintains thorough knowledge of bank policy and procedures required, including but not limited to processing retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment.
• Maintains thorough knowledge of bank regulatory requirements included but not limited to Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security.
• Maintains proficiency in all bank products and services throughout all delivery channels including; but not limited to, deposit products and electronic services as well as loan products;Maintains trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers.
• Adheres to Southern Bank Telephone Standards, supporting a favorable environment for open communication and addresses concerns or problems in an open manner.
• Maintains attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays.
• May be asked to assist at various branches across Southern Bank’s footprint; and,Completes and performs any other duties as assigned.

Skills

Interpersonal communication

Customer service

Computer skills

Education

High school diploma or equivalent

Job description

SOUTHERN BANK is seeking a Personal Banker in the United States, Missouri region. This role focuses on sales, service, and referrals, building lifelong customer relationships, and assisting customers with transactions, while promoting the bank's products and services.

You will be part of a team delivering concierge lobby experiences, handling account openings, cross-selling, and resolving issues to ensure top-tier customer satisfaction.