Relationship Banker: Client Solutions Advocate

Bank of America Corporation; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is seeking a client-focused team member for in-branch engagement to educate clients on self-service banking options and to efficiently process cash transactions. The role emphasizes building relationships, following regulatory guidelines, and delivering a strong client experience.

The position requires a high school diploma or equivalent and often involves weekend or extended hours at various financial centers within a reasonable distance.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus
• Collaborates to build relationships and meet client needs
• Communicates effectively and confidently with clients
• Able to educate clients on self-service banking like ATM/online/mobile

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows processes and guidelines to act in clients' and bank's best interests
• Grows knowledge by partnering with experts in small business, lending, and investments
• Manages center traffic, appointments, and outbound calls
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Customer focus

Relationship building

Oral communications

Problem solving

Time management

Client experience branding

Prospecting

Referral identification

Referral management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a client-focused team member for in-branch engagement to educate clients on self-service banking options and to efficiently process cash transactions. The role emphasizes building relationships, following regulatory guidelines, and delivering a strong client experience.

The position requires a high school diploma or equivalent and often involves weekend or extended hours at various financial centers within a reasonable distance.