Relationship Banker — Build Trust, Grow Deposits & Loans

Ultipro; Washington; On-site; USD 28,000 - 37,000; Full time

Job summary

Washington Trust Bank’s Lincoln Heights Branch in Spokane seeks a dedicated Personal Banker I-II to deliver exceptional client service, open accounts, and cross-sell bank products. You will engage clients in person and by phone, build trusted relationships, and ensure accurate, timely information while supporting branch goals.

You’ll work Monday–Friday with a weekend rotation, maintaining compliance and contributing to community outreach.

Qualifications

• Excellent written and verbal communication and interpersonal skills.
• Ability to listen and ask appropriate questions to best serve the client.
• Flexible and adaptable to change.
• Strong ability to prioritize and handle multiple tasks with accurate attention to detail.
• Strong problem solving and decision-making skills, using logic to solve problems with effective solutions.
• High degree of PC based technical skills, including proficiency with Microsoft Suite of products and other necessary applications.
• May be required to have or obtain a Mortgage Loan Originator registration number through the Nationwide Mortgage Licensing System & Registry (NMLS).

Responsibilities

• Establishes and maintains effective relationships with clients, gaining their trust and respect by providing accurate and timely service and information.
• Provides high quality service, retention, development and expansion of client relationships.
• Works with other bank personnel to proactively meet client needs in an efficient manner across all departments.
• Provides product opportunities to clients using proactive selling techniques; efficiently and accurately opens all branch-related products.
• Maintains current knowledge of all Retail Banking products, to identify and resolve clients’ needs.
• Introduce and cross-sell new and existing bank products by identifying client needs through thoughtful, needs-based conversations.
• Engage with clients both over the phone and in person as they walk into the branch, identifying opportunities to present products and services that meet their needs.
• Responsible for marketing consumer and small business banking products including preparing for client calls, making sales calls, and call follow-up.
• Identifies opportunities and continually prospects for new clients. Generates leads through existing relationships; asks clients for referrals.
• Participates in call plans tailored to increase the market penetration and client usage of bank services and identifies needs in prospects to establish them as clients. Uncovers clients’ needs by asking the right questions; utilizes need-based selling. Reports on results will be recorded and reported on a regular basis.

Skills

Excellent communication

Active listening

Multitasking

Interpersonal skills

Problem solving

Attention to detail

Adaptability

Tools

Microsoft Office

Job description

Washington Trust Bank’s Lincoln Heights Branch in Spokane seeks a dedicated Personal Banker I-II to deliver exceptional client service, open accounts, and cross-sell bank products. You will engage clients in person and by phone, build trusted relationships, and ensure accurate, timely information while supporting branch goals.

You’ll work Monday–Friday with a weekend rotation, maintaining compliance and contributing to community outreach.