Relationship-Driven Personal Banker | Growth & Client Impact

Washington Trust Bank; Boise (ID); On-site; USD 28,000 - 37,000; Full time

Job summary

Washington Trust Bank in Boise, ID is seeking a Personal Banker I-II to build trusted client relationships, deliver accurate service, and handle branch transactions. You will open deposit and lending products, identify needs through thoughtful conversations, and work with colleagues to provide compliant, high-quality service that supports internal and external clients.

This role requires strong communication, prioritization, and attention to detail; mortgage licensing may be pursued and training

Qualifications

• Excellent written and verbal communication and interpersonal skills with clients, co-workers and management.
• Ability to listen and ask appropriate questions to best serve the client.
• Flexible and adaptable to change.
• Strong ability to prioritize and handle multiple tasks with accurate attention to detail.
• Strong problem solving and decision-making skills, using logic to solve problems with effective solutions.
• High degree of PC based technical skills, including proficiency with Microsoft Suite of products and other necessary applications.
• May be required to have or obtain a Mortgage Loan Originator registration number through the Nationwide Mortgage Licensing System & Registry (NMLS).

Responsibilities

• Establishes and maintains effective relationships with clients, gaining their trust and respect by providing accurate and timely service and information.
• Provides high quality service, retention, development and expansion of client relationships.
• Works with other bank personnel to proactively meet client needs in an efficient manner across all departments.
• Provides product opportunities to clients using proactive selling techniques; efficiently and accurately opens all branch-related products.
• Maintains current knowledge of all Retail Banking products, to identify and resolve clients’ needs.
• Introduce and cross-sell new and existing bank products by identifying client needs through thoughtful, needs-based conversations.

Skills

Communication

Active listening

multitask

Attention to detail

PC skills

Time management

Customer service

Tools

Microsoft Office

NMLS

Job description

Washington Trust Bank in Boise, ID is seeking a Personal Banker I-II to build trusted client relationships, deliver accurate service, and handle branch transactions. You will open deposit and lending products, identify needs through thoughtful conversations, and work with colleagues to provide compliant, high-quality service that supports internal and external clients.

This role requires strong communication, prioritization, and attention to detail; mortgage licensing may be pursued and training