Relationship Banker: Build Connections & Financial Solutions

Bank of America; Greensboro (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America is hiring in the United States for a role that engages clients in the lobby and educates them on self-service options. You will process cash transactions accurately and efficiently, build relationships to uncover financial needs, and connect clients with lending, investments, and small-business experts.

Role emphasizes customer-centric service, adherence to laws and bank policies, and flexible scheduling including weekends.

Qualifications

• Enthusiastic self-starter with strong work ethic and client focus.
• Ability to learn new information and technology platforms.
• Willing to work weekends/extended hours at a nearby financial center.

Responsibilities

• Engages clients in the lobby to educate and assist with transactions via self-service tools.
• Accurately and efficiently processes cash transactions for clients as needed.
• Builds relationships to understand financial needs and connect clients to solutions.
• Follows processes and guidelines while complying with laws and regulations.
• Manages center traffic, appointments, and outbound calls to enhance the client experience.
• Grows knowledge by partnering with experts in small business, lending, and investments.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Bachelor's Degree or business-related Associate's Degree

Job description

Bank of America is hiring in the United States for a role that engages clients in the lobby and educates them on self-service options. You will process cash transactions accurately and efficiently, build relationships to uncover financial needs, and connect clients with lending, investments, and small-business experts.

Role emphasizes customer-centric service, adherence to laws and bank policies, and flexible scheduling including weekends.