Relationship Banker: Elevate Client Experience & Growth

Bank of America; Kennewick (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Bank of America is seeking team members to engage clients in the lobby, educate and assist with self-service banking options, and accurately process cash transactions. You will build relationships, uncover financial needs, and connect clients to suitable solutions while following regulatory guidelines.

The role emphasizes a strong work ethic, client focus, and the ability to adapt to new banking platforms. Weekend hours may be required to serve customers across multiple centers.

Qualifications

• Enthusiastic, self-motivated with a strong work ethic.
• Ability to learn and adapt to new information and technology.
• Comfortable engaging all clients and communicating clearly.
• Willing to work weekends/extended hours as needed.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service resources.
• Process cash transactions accurately and efficiently.
• Conduct deep conversations to understand financial goals and connect to solutions.
• Maintain operational excellence and adhere to laws and regulations.

Skills

Adaptability

Oral communications

Problem solving

Relationship building

Customer and client focus

Account management

Client experience branding

Client management

Client solutions advisory

Business development

Pipeline management

Prospecting

Referral identification

Referral management

Education

High School Diploma / GED

Job description

Bank of America is seeking team members to engage clients in the lobby, educate and assist with self-service banking options, and accurately process cash transactions. You will build relationships, uncover financial needs, and connect clients to suitable solutions while following regulatory guidelines.

The role emphasizes a strong work ethic, client focus, and the ability to adapt to new banking platforms. Weekend hours may be required to serve customers across multiple centers.