Relationship Banker - Branch Manager I

Trustmark; Tylertown (MS); On-site; USD 70,000 - 110,000; Full time

Job summary

Trustmark is seeking a Branch Manager to oversee daily operations, sales, and lending at our local Mississippi branch. You will lead business development efforts, conduct customer meetings, and manage loan portfolios while ensuring regulatory compliance and strong customer service.

The role emphasizes staff leadership, performance management, and achieving branch goals through effective teamwork and risk controls.

Qualifications

• Four-year college degree or equivalent banking experience.
• Proven ability to meet sales goals in a retail environment.
• Strong interpersonal and written communication skills; proficient with basic computer systems.

Responsibilities

• Lead branch growth through sales, service, and lending activities.
• Conduct sales calls and customer meetings to drive referrals and wallet share.
• Process loan applications, interview applicants, manage portfolio, and ensure regulatory compliance.
• Coach and mentor branch staff; manage scheduling, performance reviews, and daily operations.
• Oversee branch marketing, audits, and adherence to policies.

Skills

Interpersonal skills

Communication skills

Time management

Customer service

Computer literacy

Education

Four-year college degree or equivalent banking experience

Job description

Overview

To be responsible for the overall management of the branch and its personnel and operations in a manner which maximizes growth and profitability through effective sales, service, and lending activities.

Responsibilities

• Lead (or potentially assist in leading) the branch’s efforts in business development, referrals to other lines of business, increase in wallet share, fee income, deposits, and loans. The direction and significance of these various efforts are determined by the overall bank’s current focus, campaign, or needs.
• Conduct sales calls and customer meetings.
• Take and process loan applications, interview applicants, and clear exceptions and past dues. Manage loan portfolio and help/service customers. Must stay up to date with current regulations and processes.
• Ensure marketing materials and personnel in the branch comply with current regulations and policies.
• Steer branch and personnel towards superior sales, service, and operations and outline a path for reaching or exceeding goals while mitigating risks and losses.
• Conduct productive branch meetings/huddles with effective communication and an emphasis on business development, market share and profitability.
• Interview prospective employees.
• Mentor, train, coach, and manage branch personnel for day-to-day activities, along with their team member’s individual growth/improvement.
• Manage, among other things: scheduling, performance appraisals, cash items, balancing of ITM, ATM, and cash dispenser, review night deposit log, night deposit contracts, safe deposit records, branch audits, employee time reporting along with other typical management duties and tasks.
• Potentially participate in visible roles in the community in civic and other service organizations.
• Perform additional duties as assigned.

Qualifications

• Four-year college education or equivalent banking experience
• Three (3) years platform banking experience-OR-Minimum of five (5) years proven and progressive experience in one or more of the following areas:
  • Banking experience (credit, treasury management, etc.)
  • Business development
  • Related financial services experience
• Highly developed supervisory experience or Trustmark’s Development Associate training
• Ability to meet sales goals in a retail environment
• Basic computer skills and the ability to learn internal technology systems to perform tasks
• Strong interpersonal and communication skills (both verbal and written)
• Time management skills
• Exceptional customer service abilities
• Extensive understanding of Retail Banking products and services, along with a working knowledge of other lines of business
• May require registration with the National Mortgage Licensing System and Registry (NMLS)
• Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
• Proven experience in managing a loan portfolio preferred.

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.