Relationship Banker — Bilingual Client Advisor

BMO; Mundelein (IL); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Life insurance

Retirement savings plans

Job summary

BMO Financial Group in Mundelein is seeking a branch-focused professional to deliver personalized banking assistance, identify customer needs, and guide customers through digital channels and self-serve options. You will engage in needs-based conversations and provide advice on personal banking and credit card needs while aligning with risk and compliance requirements.

The role emphasizes teamwork, excellent communication, and a proactive approach to improving the customer experience across

Qualifications

• 1–2 years relevant experience or certification in related field desirable
• Confident and experienced in using social media, tablets, smartphones, online tools, and applications
• Great communication and problem-solving skills in a consultative sales environment

Responsibilities

• Welcome and guide customers in the branch lobby and via channels
• Identify customer needs and advise on personal banking and digital options
• Collaborate with partners to meet branch goals and improve the customer experience
• Handle transactions with accuracy and supports risk/compliance processes

Skills

Customer service

Needs-based selling

Communication skills

Interpersonal skills

Collaboration

Tools

Social media

Job description

BMO Financial Group in Mundelein is seeking a branch-focused professional to deliver personalized banking assistance, identify customer needs, and guide customers through digital channels and self-serve options. You will engage in needs-based conversations and provide advice on personal banking and credit card needs while aligning with risk and compliance requirements.

The role emphasizes teamwork, excellent communication, and a proactive approach to improving the customer experience across