Relationship Banker

Clinton Savings Bank; Shrewsbury (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Clinton Savings Bank, Shrewsbury Branch, is seeking a Full Time Relationship Banker to deliver level of service excellence, build customer relationships, and promote bank products. You will help open and close the branch and guide staff to meet customer needs.

The position requires handling customer transactions, opening new accounts, managing the safe deposit area, and ensuring accurate data entry, with focus on cross-selling opportunities and compliance.

Qualifications

• High school education required; two years of retail banking experience preferred.
• Customer service and cash handling skills are essential.
• Ability to promote bank products through cross-selling and cross-channel education.

Responsibilities

• Provide exceptional customer service while processing transactions.
• Open new accounts and educate customers on cross-selling opportunities.
• Manage safe deposit area and assist customers with access.
• Input and maintain accurate customer information in core systems.
• Balance daily transactions and reconcile cash drawer.
• Ensure compliance with bank policies and audit requirements.
• Process deposits, withdrawals, loan payments, and customer questions.
• Adhere to bank security procedures and policies.

Skills

Customer service

Cash handling

Attention to detail

Verbal communication

Education

High school diploma

Job description

Full Time Relationship Banker - Shrewsbury Branch Pay Range: $17.86- $23.81 hourly

The Relationship Banker position provides level of service excellence as well as builds relationships with customers through sales and cross-sales. Provides supervision and guidance to staff and takes complete ownership of all of customers’ needs. Opens and closes the branch. Contributes to the achievement of corporate and individual goals by recognizing cross-sell opportunities to actively promote the Bank’s products and services.

• Provide exceptional customer service while promptly and efficiently processing customer transaction. Promotes positive public relations by providing professional and pleasant greetings in accordance with retail procedures and performance standards.
• Opens new accounts and educates customers on alternative channels for cross-selling opportunities for additional bank products and services.
• Manages safe deposit box area in accordance with bank standards by retrieving boxes for customers, maintains files, and assists customers in and out of safe deposit area.
• Inputs and maintains accurate customer information on the core data processing system.
• Balances daily work in accordance with established standards.
• Assures that appropriate documents are received, complete and properly filed in compliance with bank policies and procedures by securing adherence to all audit requirements.
• Accurately process a variety of customer banking transactions which include: deposits, withdrawals, loan payments, cashing checks, and answering questions.
• Reconcile cash drawer.
• Complies with bank operations and security procedures.

Customer service, cash handling, attention to detail, and good verbal communication skills are necessary.
The position requires a minimum of a high school education and two years of Retail banking experience. Previous banking and supervisory experience preferred. However, we are willing to train the right candidate with great attitude.

Clinton Savings Bank is an EOE AA M/F/Vet/Disability.
Member FDIC Member DIF