Relationship Banker II

Ives Bank; Southbury (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

Ives Bank in Southbury, CT seeks a Relationship Banker II to deliver outstanding customer service and deepen client relationships. You will process daily transactions, open accounts, and cross-sell banking products in line with policies.

Collaboration with branch leadership and mentoring of peers are expected. The ideal candidate has at least 2 years in retail banking, strong math and communication skills, and proficiency with banking software.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years experience in retail banking.
• Ability to use mathematics to accurately compute routine transactions.
• Strong interpersonal and verbal communication skills.
• Strong computer and electronic skills.
• Ability to use banking software.
• Strong critical thinking abilities.
• Relevant clerical experience.

Responsibilities

• Achieve personal and branch goals for customer satisfaction and deposits.
• Open, cross-sell, maintain accounts and products for customers.
• Provide quality service with every interaction and greet customers warmly.
• Assist management in preparing weekly and monthly branch meetings; support sales coaching.
• Balance cash-box and follow security protocols; assist with audits as needed.
• Process account openings and online/mobile banking setup; ensure CIP compliance.

Skills

Interpersonal skills

Verbal communication

Listening skills

Math skills

Computer skills

Banking software

Critical thinking

Education

High School Diploma or GED

Tools

Banking software

Job description

TheRelationship Banker llperforms a variety of customer service duties to provide service to the bank's customers in conformance with established bank policies and operating procedures. Works cohesively in a team environment to achieve personal and branch goals. Displays motivation and enthusiasm within the team. Key responsibilities include, compliance with all banking regulations and the policies and procedures established by management, building customer relationships, accurately recording daily transactions, identifying and fulfilling relationship deepening with products and services that will benefit customer accounts and efficiently fulfill customer all around needs. Serve as Associate Banker when needed. Assist in mentoring and developing Relationship Banker I and Associate Banker.

Key Responsibilities:

Branch & Personal Sales Performance Goals

• Achieve personal & branch goals for customer satisfaction, account openings, deposit growth, loan origination, and referrals
• Open, cross sell, maintain existing accounts and products to new and existing customers
• Provide quality customer service with every customer interaction; exceed service expectations. Greet every customer with a smile, use eye contact, and pleasant greeting
• Begin to partner with branch management to prepare weekly and monthly branch meetings
• Assist management team with sales coaching as needed
• Works with management team to exceed branch goals

Branch Operations

• Perform daily operational functions
• Balancing a cash-box and vault as needed
• Assist with surprise spot check audits, etc.
• Follow security protocols with opening, closing, and daily observation
• Open and process all necessary steps and documentation for account opening, online banking, mobile banking and other services
• Review work from Relationship Banker I and Associate Banker for CIP and documentation accuracy
• Take charge as needed in the absence of Manager or Relationship Banker III

Product Knowledge & Recommendations

• Review current accounts and services to assist customers choose best fit for them
• Use needs-based selling by asking open ended questions, listening to the customer, and offering products and services to fit their needs
• Have a high level of understanding of business and lending products and services in addition to core
• Shows knowledge of online and mobile banking to assist customers with registration, login, bill pay, e-statements, mobile deposits and additional advanced settings
• Refers customers to correct departments for assistance

Transaction Accuracy and Transaction Processing

• Processes a wide variety of customer transactions including deposits, withdrawals, payments, and other miscellaneous transactions
• Processes transactions within limits of established policy accurately and efficiently and seeks approvals when required

Customer Relationships

• Provides outstanding service that achieves high customer satisfaction and builds strong, long-term customer relationships
• Promptly addresses and resolves customer concerns and inquiries in a positive, confident manner
• Consistently makes time to be friendly, get to know our customers and make every customer feel important

Educational and experience requirements include:

• High School Diploma or GED
• Minimum 2 years experience in retail banking
• Ability to use mathematics to accurately compute routine transactions
• Strong interpersonal skills including verbal communication and listening skills
• Strong computer and electronic skills
• Ability to use banking software
• Strong critical thinking abilities
• Relevant experience performing clerical activities

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.