Relationship Banker I

Stride Bank, N.A.; Woodward (OK); Sur place; USD 40 000 - 55 000; Plein temps

Résumé du poste

Stride Bank, N.A. in Oklahoma seeks a Relationship Banker I to build lasting relationships with customers and provide a range of banking services with an emphasis on personal finances and lending.

You will learn bank products, listen to customer needs, present solutions, and assist with account openings while ensuring compliance with policies and procedures. This role supports branch goals and encourages teamwork with fellow banking specialists.

Qualifications

• High School Diploma or equivalent is required.
• 1-2 years' experience in a customer service role is preferred.
• Ability to read and interpret procedures and regulations.

Responsabilités

• Build knowledge of retail bank products and services.
• Listen to customers and make recommendations; cross-sell solutions.
• Assist with opening/closing accounts and document requirements.
• Advise on consumer loans and guide underwriting and funding.
• Maintain compliance and complete logs and reports.

Connaissances

Customer service

Cross-selling

Account opening

Loan knowledge

Regulatory compliance

Formation

High School Diploma

Description du poste

The Relationship Banker I is responsible for creating key relationships with Bank customers and prospective customers, and for providing a range of banking services to individual customers with an emphasis on personal finances, lending, and customer service.

Principal Duties And Responsibilities

• Demonstrates passion by building and sharing knowledge of all retail bank products, services and specialty product lines.
• Listens to and understands customers' needs in order to make appropriate recommendations, and engage with customers to present and cross sell products and solutions based on their financial needs.
• Takes responsibility of all functions related to opening and closing accounts, including assisting customers with the appropriate selection of accounts, performing research of customer accounts, and complying with BSA and CIP requirements.
• Advises customers in order to select appropriate consumer loan products. Maintains knowledge of loan policies and procedures, take applications and key into centralized loan system for underwriting, communicate decision to customer, and close and fund consumer loans.
• Collaborates with other associates and lines of business to make referrals in order to meet and/or exceed designated individual and branch goals.
• Maintains knowledge of all aspects of the teller line including processing transactions, balancing cash drawers, Teller Cash Recyclers (TCR) and vault, and basic branch operations functions.
• Adheres to all company compliance and guidelines. Is knowledgeable of procedures and processes affecting the Relationship Banker position. Complies with all security and operations procedures, including but not limited to, maintaining dual control functions, and records administration, including completing various logs and reports.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

Non-Essential Functions: Performs other duties as assigned.

Qualifications

EDUCATION AND/OR EXPERIENCE

• High School Diploma or equivalent, required.
• 1-2 years' experience in customer service role, preferred.

Knowledge, Skills, And Abilities

• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or government regulations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to maintain simple written correspondence.