Relationship Banker

Rockland Trust; Londonderry (NH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401(k) plan

Long Term Disability

Life Insurance

Paid vacation

Day care reimbursement

Tuition assistance

Wellness program

Job summary

Rockland Trust is seeking a Banker for its Retail Branch in Londonderry, NH. You will deliver exceptional customer service, provide expert financial guidance, and deepen client relationships through a consultative approach.

The role emphasizes sales goals, cross-selling, and participation in community banking activities. Candidates should have an associates degree or equivalent, prior sales in finance/retail, and relevant certifications. Weekend availability may be required.

Qualifications

• Two year degree or equivalent job experience.
• Minimum 1 year sales experience in a financial or retail environment.
• Must be or become a Notary Public and NMLS certified.
• Successfully pass the Level I Business Certification.
• Strong verbal and written communication skills.
• Excellent organizational skills, with attention to detail and accuracy.
• Strong sales orientation with ability to balance multiple priorities.
• Ability to work within a team environment.
• Ability to lift and carry up to 50 pounds.
• Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.

Responsibilities

• Support customer relationship development and transaction processing to assist the bank in meeting its sales and service goals.
• Accurately and efficiently execute the day-to-day transactional needs of the bank’s client base, including opening and processing all types of accounts (including deposit and loan products), check cashing, balancing cash drawer, performing settlement procedures, and processing withdrawals and deposits for both consumer and business customers within established guidelines and authority.
• Proactively cross-sell bank products and services to existing and new customers by utilizing the current tools and tracking systems provided.
• Make qualified referrals to business partners in the areas of investments, mortgage, cash management, etc.
• Complete the Home Equity application process with customers, communicate and follow up on application requirements and complete the closing process.
• Achieve individual and team sales and service goals; actively participate in sales promotions.
• Use a needs-based consultative approach to recommend products or services that will enhance and complement the customer’s relationship.
• Answer both routine and complex questions concerning customer accounts, products, services, policies, and procedure; troubleshoot customer issues and provide follow-through to ensure resolution.
• Maintain a solid foundation of product knowledge by taking advantage of trainings as they are offered and completing required trainings within the timeframes provided.
• Use knowledge, experience, and ability to demonstrate self-service channels to customers, including ATM, Online Banking, and Mobile Banking.
• Utilize the Salesforce platform for customer interactions, conversations, and follow-up.
• Create and foster a fun, respectful work environment, in collaboration with Branch Manager.
• Represent Rockland Trust by establishing meaningful roots in the communities it serves.
• Adhere to operational, regulatory, and security policies and procedures while balancing customer relationships and risk of loss to the Bank.
• Assume responsibility for additional reporting duties and responsibilities as required.

Skills

Customer service

Sales experience

Notary Public

NMLS certification

MS Word & Excel

Communication skills

Organizational skills

Education

Associates degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Rockland Trust is seeking a Banker for its Retail Branch in Londonderry, NH. You will deliver exceptional customer service, provide expert financial guidance, and deepen client relationships through a consultative approach.

The role emphasizes sales goals, cross-selling, and participation in community banking activities. Candidates should have an associates degree or equivalent, prior sales in finance/retail, and relevant certifications. Weekend availability may be required.