Relationship Banker I

Blackwellnow; Blackwell (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

Blackwellnow is seeking a Relationship Banker I in Oklahoma to foster strong relationships with customers and provide a range of personal banking services. The role focuses on understanding customer needs, cross-selling products, and ensuring accurate account handling and loan processing.

Responsibilities include advising on consumer loans, opening and closing accounts, and maintaining compliance with BSA/CIP requirements while working with a team to achieve branch goals.

Qualifications

• Ability to read and interpret documents such as procedures, business communications, and regulations.
• Ability to present information clearly to managers, clients, customers and the public.
• Ability to maintain simple written correspondence.

Responsibilities

• Build and maintain relationships with customers and prospective customers.
• Cross-sell bank products and services based on customer needs.
• Assist with opening and closing accounts and related research to comply with BSA/CIP.
• Advise on consumer loan products and process loan applications in the underwriting system.
• Collaborate with colleagues to meet branch goals.
• Handle teller functions and basic branch operations.
• Ensure compliance with laws, regulations, policies and procedures.
• Perform other duties as assigned.

Skills

Customer service

Communication

Document interpretation

Written correspondence

Education

High School Diploma or equivalent

1-2 years customer service experience (preferred)

Job description

Description

The Relationship Banker I is responsible for creating key relationships with Bank customers and prospective customers, and for providing a range of banking services to individual customers with an emphasis on personal finances, lending, and customer service.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Demonstrates passion by building and sharing knowledge of all retail bank products, services and specialty product lines.

2. Listens to and understands customers’ needs in order to make appropriate recommendations, and engage with customers to present and cross sell products and solutions based on their financial needs.

3. Takes responsibility of all functions related to opening and closing accounts, including assisting customers with the appropriate selection of accounts, performing research of customer accounts, and complying with BSA and CIP requirements.

4. Advises customers in order to select appropriate consumer loan products. Maintains knowledge of loan policies and procedures, take applications and key into centralized loan system for underwriting, communicate decision to customer, and close and fund consumer loans.

5. Collaborates with other associates and lines of business to make referrals in order to meet and/or exceed designated individual and branch goals.

6. Maintains knowledge of all aspects of the teller line including processing transactions, balancing cash drawers, Teller Cash Recyclers (TCR) and vault, and basic branch operations functions.

7. Adheres to all company compliance and guidelines. Is knowledgeable of procedures and processes affecting the Relationship Banker position. Complies with all security and operations procedures, including but not limited to, maintaining dual control functions, and records administration, including completing various logs and reports.

8. Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

9. Non-Essential Functions: Performs other duties as assigned.

Qualifications

EDUCATION AND/OR EXPERIENCE

• High School Diploma or equivalent, required.

• 1-2 years’ experience in customer service role, preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or government regulations.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

• Ability to maintain simple written correspondence.