Relationship Manager

AFC; Gahanna (OH); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Employer HSA contributions

401K with company match

Paid Vacation and Sick Time

Tuition Reimbursement

Job summary

AFC (Automotive Finance Corporation) in Columbus, OH is seeking a Relationship Manager to cultivate new business relationships, coach a team, and drive portfolio growth. You will collaborate with Credit, Contracts, and Operations to deliver superior service and compliant processes.

This hybrid role emphasizes customer service leadership and market development. You will lead in portfolio management, data analysis, and business development, traveling within the market as needed and reporting to

Qualifications

• 5+ years of experience in customer-facing, sales, or sales support roles.
• 3+ years of people leadership experience.
• Experience in team management and building strong sales relationships.
• Familiarity with CRM tools and data analysis platforms.
• Proficiency in Google Workspace, Salesforce, Tableau.

Responsibilities

• Cultivate new business relationships and manage customer acquisition.
• Coach and develop your team in portfolio management, data analysis, and business development.
• Conduct regular meetings with your team to align on goals and strategy.
• Provide industry knowledge to help customers manage and grow their businesses.
• Forecast opportunities and challenges based on local area understanding.

Skills

Customer-facing experience

Sales

People leadership

Budget management

Risk management awareness

CRM familiarity

Tools

Google Workspace

Salesforce

Tableau

CRM tools

Job description

Who We Are:At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.AFC’s Core Values:Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.We're looking for:A Relationship Manager with a strong background in building customer relationships, fostering a positive local culture focused on employee development, and driving business growth. You will be part of the AFC team responsible for portfolio management, risk mitigation, team member development, and ensuring operational efficiencies. In this role, you will have the opportunity to utilize your experience in sales, customer service, and leadership. The ideal candidate will have three (3) years of people leadership experience and a minimum of six (6) years of relevant experience in customer-facing, sales, or sales support roles.Where You'll Work:The ideal candidate will reside within the Columbus, OH metro area and will work a hybrid schedule.You are:Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your team, celebrating their wins, and supporting them through their struggles.Powered by Passion. You are obsessed with customer service and driven to help our customers realize their unlimited potential. You understand that our dealers' success relies on your commitment and perseverance.Vision-Driven. You prioritize understanding your customers' future needs and are dedicated to continuous improvement. You make it easier for customers to do business while preparing for what's to come.Dedicated. You have an unwavering \"people-first\" commitment to ensure success and provide support to both your customers and team.You will:Cultivate new business relationships and manage customer acquisition.Coach and develop your team in portfolio management, data analysis, and business development.Conduct regular meetings with your team to align on goals and strategy.Provide industry-leading knowledge to help customers manage and grow their businesses.Forecast opportunities and challenges based on understanding local area and customer operations.Lead prospecting, growth, and portfolio development efforts.Act as a trusted advisor through collaboration with internal stakeholders and external partners.Ensure compliance with applicable laws and codes for the assigned geographic area.Who you will work with:Reporting to the Regional Director, this role will collaborate with various teams, including Credit, Contracting, Collections, Training, and Operations, on a regular basis. You will also interact with customers and external partners, building strong relationships and providing exceptional service.Must Have's:5+ years of experience in customer-facing, sales, sales support roles.3+ years of people leadership experienceExperience in team management and building strong sales relationshipsPassion for leading people, projects, and budgetsAbility and desire to frequently travel within your market to support our current and prospective customer base.Familiarity with risk management principles and collections proceduresHigh level of accountability towards local goals and business targets.Nice to Have's:Experience in the automotive, financial services, or related industries.Basic understanding of financial statementsProficiency in Google Workspace, Salesforce, TableauFamiliarity with customer relationship management (CRM) toolsWhat We Offer:Competitive payMedical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)Immediately vested 401K (US) or RRSP (Canada) with company matchPaid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US)Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)Robust Employee Assistance ProgramEmployer paid Leap into Service Day to volunteerTuition Reimbursement for eligible programsOpportunities to expand your skill set and share your knowledge across a publicly traded, global organizationCompany culture of internal promotions, diverse career paths, and meaningful advancementSound like a match? Apply Now - We can't wait to hear from you!Compensation Range ofAnnual Salary: $90,000.00 - $100,000.00(Depending on experience, skill set, qualifications, and other relevant factors.)Bonus RangeTarget Bonus Range: $0.00 - $20,000.00