Relationship Specialist (Bilingual English/Spanish)

AFC; Norcross (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K with company match

Paid vacation, personal, and sick time

Tuition reimbursement

Job summary

AFC is seeking a Relationship Specialist to build and maintain relationships with independent auto dealers in the Atlanta area. You will provide financing solutions, manage portfolios, and drive growth while balancing risk.

The role requires strong customer service orientation, bilingual ability, and willingness to travel. You will work within a multi-department team to promote AFC products and expand revenue, using CRM tools to optimize sales processes and account management.

Qualifications

• 3–5 years of experience in customer-facing, sales, or sales support roles.
• Bilingual in English and Spanish is required.
• Valid driver's license with reliable transportation.
• Willing and able to travel 50–75% within the market.

Responsibilities

• Use CRM tools to assess customer needs and manage relationships.
• Grow the portfolio and support promotional efforts for campaigns and partnerships.
• Manage, service, and balance risk on customer accounts.
• Develop new business opportunities and maintain accountability to local targets.

Skills

Customer-facing sales

Sales support

Bilingual English & Spanish

Relationship-building

Tools

Google Workspace

Salesforce

Tableau

Job description

Who We Are:At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.AFC’s Core Values:Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.We’re Looking For:We are seeking a Relationship Specialist who enjoys and is energized by building relationships through meaningful interactions with current and prospective customers. You will be part of a local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in elevating customer relationships, attracting new business, and growing AFC revenue while balancing risk. The ideal candidate will have three years of experience in customer-facing, sales, or sales support roles.Where You’ll Work:The ideal candidate will reside in the Atlanta, GA metro area and travel within their assigned territory.You Are:Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles.Powered by Passion. you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer’s success is built upon the commitment and perseverance of your efforts.Vision-Driven. you focus on understanding your customers’ future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what’s to come.Dedicated. you have an unwavering “people-first” commitment to ensure success and provide support to your customers and team.You Will:Use critical thinking to assess business and risk situations and make decisions with little oversightDevelop an understanding of customer needs by using customer relationship management (CRM) tools and work queuesGrow the portfolio organically and assist in promotional efforts to new and existing accounts for product campaigns and cross-platform partnershipsManage, service, and balance risk on customer accountsManage existing accounts and drive new growth opportunitiesEmbrace our culture of supporting others' success as they grow in their roleMust Have’s:A minimum of three to five years of experience in customer-facing, sales, or sales support rolesA valid driver's license with reliable and dedicated transportationBilingual in English & SpanishAbility and desire to frequently travel (50-75%) within your market to support our current and prospective customer baseDesire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity, and the ability to adaptProficiently apply sales expertise, adapt to audiences, maintain curiosity, and effectively resolve core dealer issuesA strong understanding of portfolio management, risk, and new business developmentAbility to work independently and autonomously when needed as well as part of a teamAbility to use and understand technology required for your position such as mobile applications and softwareHigh level of accountability towards local goals and business targetsNice to Have’s:Previous auto industry or financial services experienceExperience with Google Workspace, Salesforce, TableauWhat We Offer:Competitive payMedical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)Immediately vested 401K (US) or RRSP (Canada) with company matchPaid Vacation, Personal, and Sick TimePaid maternity and paternity leave (US)Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)Robust Employee Assistance ProgramEmployer paid Leap into Service Day to volunteerTuition Reimbursement for eligible programsOpportunities to expand your skill set and share your knowledge across a publicly traded, global organizationCompany culture of internal promotions, diverse career paths, and meaningful advancementSound like a match? Apply Now - We can't wait to hear from you!