Relationship Advisor: Digital Banking & Services

U.S. Bank; Queen Creek (AZ); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan and employer contributions

Paid vacation (2–5 weeks)

Paid holidays (up to 11)

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Relationship Banker to engage clients across in-person, appointment, and virtual channels, delivering trusted financial counsel and building strong relationships. The role includes educating customers on deposits and loans, processing information, and leveraging digital tools to meet client needs.

The position requires strong communication, a digital-first mindset, and ability to collaborate with branch teams to optimize service and drive customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Retail banking experience or equivalent training is typical (4–5 years).
• Strong client relationship skills and knowledge of bank products preferred.

Responsibilities

• Build and foster relationships with clients via in-person, appointment, and virtual channels.
• Educate clients on deposit and loan products and services and process applications.
• Proactively outreach to clients to understand financial needs and offer suitable solutions.
• Collaborate with branch team to enhance client experience and operational accuracy.

Skills

Relationship building

Communication with clients

Digital banking knowledge

Sales acumen

Customer service

Interpersonal skills

Digital product demonstrations

Needs assessment

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to engage clients across in-person, appointment, and virtual channels, delivering trusted financial counsel and building strong relationships. The role includes educating customers on deposits and loans, processing information, and leveraging digital tools to meet client needs.

The position requires strong communication, a digital-first mindset, and ability to collaborate with branch teams to optimize service and drive customer satisfaction.