Rehab Support Aide: Patient Experience & Prep

Beth Israel Lahey Health; Winchester (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health is seeking a front desk/rehabilitation services assistant in Massachusetts. The role supports physical therapy staff, improves patient experience by reducing wait times, and maintains a clean, welcoming environment.

Responsibilities include greeting and guiding patients, assisting therapists with equipment, scheduling appointments, answering front desk queries, and processing co-pays as needed.

Qualifications

• Assists the Therapists and staff to improve patient experience.
• Greets and transports patients, educates and orients them.
• Schedules patients and handles front desk duties.
• Maintains clean, stocked and safe rehabilitation area.

Responsibilities

• Assesses waiting room status and ensures comfort and wait-time satisfaction.
• Greets, transports and escorts patients to make them feel welcomed.
• Assists Therapists by preparing equipment for treatment.
• Provides ambulatory assistance to patients as needed.
• Performs front desk coverage including answering phones and scheduling.

Skills

Customer service

Front desk

Scheduling

Communication

Administrative support

Education

High School Diploma

Health field education

Job description

Beth Israel Lahey Health is seeking a front desk/rehabilitation services assistant in Massachusetts. The role supports physical therapy staff, improves patient experience by reducing wait times, and maintains a clean, welcoming environment.

Responsibilities include greeting and guiding patients, assisting therapists with equipment, scheduling appointments, answering front desk queries, and processing co-pays as needed.