Rehab Specialist RTS

externallincarecareers; Arizona; On-site; USD 42,000 - 56,000; Full time

Job summary

Rehab Technology Supplier (RTS) is seeking a field-oriented Rehab Technology Technician focused on evaluating patient needs and matching the right rehab assistive devices. You will advocate for clients, coordinate with medical personnel and vendors, and help ensure timely delivery of equipment with proper training for use and safety.

You will assess homes for accessibility, assist with equipment adjustments, and maintain accurate paperwork while providing top-notch customer service.

Qualifications

• Must have high school diploma or GED.
• Strong troubleshooting skills for mobility equipment.
• Understanding of insurance reimbursement processes.
• Valid driver's license with clean driving record.
• Proficient with Microsoft Word.

Responsibilities

• Maintain a professional relationship with clients, medical personnel, vendors and referral sources.
• Work with rehab team to conduct detailed evaluations.
• Physically assess seating and mobility needs with accurate measurements.
• Assess home environments for conditions impacting equipment use.
• Provide listening and communication during troubleshooting via phone or in person.
• Contact manufacturers to obtain access to necessary evaluations.
• Participate in final delivery: proper fitting and usage training, including loading/unloading equipment and setting up ramps.
• Complete and process all signed paperwork.
• Provide quality control of equipment.

Skills

Communication

Relationship building

Teamwork

Assessment

Troubleshooting mobility equipment

Customer service

Driving license

Education

High School Diploma or GED

Tools

Microsoft Word

Job description

The Rehab Technology Supplier (RTS) is primarily responsibe for assessing rehabilitation patients, evaluating patient needs, and selecting the proper rehab assistive technology. The RTS is responsible to the client, ensuring timely and accurate acquisition of equipment and delivery. The RTS works as an advocate for the client by building rapport, supporting, reassuring, and educating the client throughout every interaction. This includes troubleshooting for wheelchairs and other rehab products such as scooters, lifts, bath equipment, standers, and safety beds.

• Maintain a strong professional relationship with clients, medical personnel, vendors, and key referral sources
• Work with other rehab team members to conduct a detailed evaluation on current situation, concerns, goals, and funding possibilities
• Physically assess rehabilitation clients for seating and mobility needs, including the proper measurement and patient skills impacting use of rehab
• Assess the home and other environments for conditions that may impact the proper use of equipment and evaluate for bath and safety equipment
• Provide excellent listening and communication skills to customers as a part of troubleshooting either via phone or in person
• Take initiative to contact manufacturers and obtain access to necessary evaluation
• Participate in the final delivery of the product to ensure proper fitting of equipment and usage training that meet customer and caregiver
  • This includes loading/unloading power wheelchairs, scooters, etc., as well as setting up ramps and loading equipment
• Complete and process all signed paperwork per Company
• Provide quality control of equipment

Education/Experience:

• High school diploma or GED required
• Skilled in troubleshooting mobility equipment to determine service or parts best fit client
• Understanding of insurance reimbursement
• If in an assignment that may require driving, must have a valid driver's license with a good driving record
• should have knowledge of Microsoft Word