Senior Rehab Technician

Reliable Medical; Grand Rapids (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Generous Paid Time Off

Professional Development Opportunities

Retirement Savings Plan

Wellness Programs

Inclusive and Diverse Workplace

Volunteer Opportunities

Employee Recognition Programs

Parental and Childbirth Leave

Job summary

Reliable Medical is seeking a Rehab Technician to join the Complex Rehab Technology team. You will assemble, maintain, and repair power wheelchairs, seating systems, and other assistive devices, delivering and setting up equipment at various locations.

In this role you will perform field repairs, communicate with the service team, provide excellent customer service, and participate in ongoing education to enhance your skills in CRT.

Qualifications

• High School Diploma or equivalent.
• DME/CRT experience is highly preferred.
• Must possess a valid driver’s license.
• Clean driving record acceptable to our auto insurance carrier.
• Must be 21 years or older to drive a company vehicle.
• Excellent customer-facing skills and comfort in working with people with disabilities.

Responsibilities

• Deliver and set up new and loaned medical equipment at various locations.
• Perform necessary adjustments and repairs to equipment in the field.
• Maintain clear and effective communication with the service team to coordinate deliveries and address issues.
• Provide excellent customer service, ensuring comfort and satisfaction for people with disabilities.
• Be willing to learn to use handheld and Bluetooth application programmers for power wheelchairs.
• Upload and send documents to appropriate personnel.
• Participate in annual education programs to support growth in the field.
• Perform warehouse duties including inventory counts and organization.
• Perform other duties as assigned by management.

Skills

Excellent customer service

Driver's license

Manual dexterity

Ability to lift heavy equipment

Education

High School Diploma or equivalent

DME/CRT experience preferred

Tools

Handheld programming devices

Bluetooth programming

Job description

Company Overview

Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.

Medical Equipment Technician

Company Overview

Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.

Job Summary

As a Rehab Technician at Reliable Medical, you will play a pivotal role in providing technical support and assistance to the Complex Rehab Technology (CRT) team. This includes the assembly, maintenance, and repair of complex rehab equipment such as power wheelchairs, seating and positioning systems, and other assistive technology devices.

Essential Functions

• Efficiently deliver and set up new and loaned medical equipment at various locations.
• Perform necessary adjustments and repairs to equipment in the field to ensure optimal functionality and patient comfort.
• Maintain clear and effective communication with the service team to coordinate deliveries and address any issues that arise.
• Provide excellent customer service, ensuring comfort and satisfaction for people with disabilities.
• Be willing to learn to use hand-held and Bluetooth application programmers for power wheelchairs.
• Upload and send documents to the appropriate personnel, demonstrating proficiency in computer use.
• Participate in annual education programs designed to support your growth and proficiency in the field.
• Perform warehouse duties including inventory counts, cleaning and organization as assigned.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma or equivalent.
• DME/CRT experience highly preferred.
• Must possess a valid driver’s license.
• Clean driving record acceptable to our auto insurance carrier.
• Must be 21 years or older to drive a company vehicle.
• Excellent customer-facing skills and comfort in working with people with disabilities.

Physical Requirements

• Must be able to lift up to 80 pounds at times.
• Frequent bending, kneeling and crouching to repair and set up equipment.
• High level of manual dexterity to handle small parts and tools.
• Must be able to drive for extended periods and handle loading and unloading equipment from the vehicle.
• Good visual acuity to read instructions, manuals, and perform detailed repairs.

Our Commitment To You

• Comprehensive Health Coverage
• Generous Paid Time Off
• Professional Development Opportunities
• Retirement Savings Plan
• Wellness Programs
• Inclusive and Diverse Workplace
• Volunteer Opportunities
• Employee Recognition Programs
• Service Awards
• Parental and Childbirth Leave

At Reliable Medical, we prioritize your well-being and growth, providing benefits that make your career journey both rewarding and fulfilling. Join us and experience the difference!

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.