Rehab Office Specialist

Jobtailor; Front Royal (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Front Royal, VA seeks an administrative specialist to support rehabilitation services operations. The role handles patient admissions, appointment scheduling, and registration, while ensuring insurance preauthorization is obtained from payors. Strong data entry, organization, and communication skills are essential.

Responsibilities include coordinating with hospital staff, processing reports, and maintaining up-to-date knowledge of departmental initiatives in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• BLS Certification (Healthcare Provider) - AHA approved required.
• New hires must have American Heart Association (AHA) certification prior to orientation.
• Ability to complete data entry functions in multiple software systems required.
• Above average organizational skills with attention to detail work.
• One year office experience with keyboarding skills preferred.

Responsibilities

• Provide the highest quality customer support to Valley Health customers and employees.
• Communicate regularly with intradepartmental and interdepartmental employees to facilitate operational functions.
• Support rehabilitation services department operations under minimal supervision.
• Schedule rehabilitation patient appointments to optimize capacity.
• Complete patient admission and registration processes.
• Facilitate insurance preauthorization requirements from potential payor sources.
• Review medical/rehabilitation diagnoses and procedures for appropriate medical necessity criteria.
• Provide clerical and administrative assistance to the Rehabilitation Services Operations team.
• Answer telephones, enter data, compile and prepare reports, file, scan, order and organize supplies.
• Maintain working knowledge of and support departmental, hospital and organizational initiatives and updates.
• Stay current with communications, including emails, in a professional and timely manner.

Skills

Data Entry

Patient Admission

Insurance Preauthorization

Clerical Skills

Report Preparation

Attention to Detail

Interpersonal Skills

Multitasking

Communication Skills

Office Experience

Education

High School Diploma or GED

BLS Certification (Healthcare Provider)

Graduation from accredited medical secretarial or business program (preferred)

Job description

• Provide the highest quality customer support to Valley Health customers and employees
• Communicate regularly with intradepartmental and interdepartmental employees to facilitate operational functions
• Support rehabilitation services department operations under minimal supervision
• Keep up to date on current technology and multitask in a stressful, fast-paced environment
• Schedule rehabilitation patient appointments to optimize capacity
• Complete patient admission and registration processes
• Facilitate insurance payment of rehabilitation care by ensuring preauthorization requirements are met from potential payor sources
• Review medical/rehabilitation diagnoses and procedures for appropriate medical necessity criteria
• Provide clerical and administrative assistance to the Rehabilitation Services Operations team
• Answer telephones, enter data, compile and prepare reports, file, scan, order and organize supplies
• Maintain working knowledge of and support departmental, hospital and organizational initiatives and updates
• Stay current with communications, including emails, in a professional and timely manner

Requirements

• High School Diploma or GED required
• BLS Certification (Basic Life Support) - American Heart ‘Healthcare Provider’ (HCP) - AHA approved required
• New hires must have American Heart Association (AHA) appropriate certification prior to completion of orientation
• Ability to complete data entry functions in multiple software systems required
• Above average organizational skills with attention to detail work
• Ability to establish and maintain effective working relationships with associates, patients and others
• Strong skills in communicating - either over the phone or in person
• Graduation from accredited medical secretarial or business program preferred
• One (1) year office experience with keyboarding skills preferred

Core Competencies

Demonstrates expertise in providing high-quality customer support and managing rehabilitation services operations, including patient admission processes and insurance preauthorization. Maintains strong organizational skills and effective communication abilities in a fast-paced environment.

Highest-signal resume keywords

• BLS Certification
• Data Entry Functions
• Organizational Skills
• Customer Support
• Communication Skills

Hard Skills

• Data Entry
• Patient Admission
• Insurance Preauthorization
• Clerical Assistance
• Report Preparation

Soft Skills

• Attention to Detail
• Interpersonal Skills
• Multitasking

Certifications & Qualifications

• BLS Certification

Industry Keywords

• Rehabilitation Services
• Medical Secretarial
• Healthcare Provider
• Operational Functions