Rehab Customer Experience Specialist - Flexible Hours

DASCO Home Medical Equipment, Inc.; Morgantown (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits package

Generous 401(k) match with immediate v

Health insurance (Medical, Dental, Vis

Paid time off based on tenure

Holiday pay

Job summary

DASCO Home Medical Equipment, Inc. is seeking a Rehab Customer Service Representative to assist callers, customers, and associates with rehabilitation, mobility, or assistive technology products.

You will process admissions, resolve concerns, verify orders to specification, and prepare documentation to deliver and confirm customer orders. The role involves vendor coordination, insurance verifications, order entry, and collaboration with physicians, insurers, and service technicians to ensure

Qualifications

• High School diploma or GED equivalent.
• Knowledge of payer coverage for mobility and assistive technology equipment preferred.
• General knowledge of mobility and assistive technology equipment and product reimbursement.

Responsibilities

• Research products and availability; coordinate with vendors for pricing and terms.
• Maintain contact with customers and referral sources; coordinate deliveries and service calls.
• Assist walk-in/fax/telephone callers and verify insurance; key orders and related duties.
• Respond promptly to customer inquiries; stay focused on service.
• Assess appropriate products and reimbursement criteria; obtain necessary documents.
• Create intake/work orders and data screens for oral orders within required timeframes.
• Verify information per medical, payer, and company protocol; coordinate deliveries and pickups.
• Demonstrate product knowledge and liaise between departments to meet customer needs.
• Maintain showroom and stock levels; communicate stock needs to Purchasing.
• Process prescriptions and CMN forms; follow up on unreturned medical documents.
• Build relationships with physicians, insurers, and customers to ensure timely documentation.
• Prioritize customer service and responsiveness.
• Other duties as assigned by the Manager.

Skills

Adaptability

Customer Service

Detail oriented

Problem solving

Teamwork

Education

High School diploma or GED

Job description

DASCO Home Medical Equipment, Inc. is seeking a Rehab Customer Service Representative to assist callers, customers, and associates with rehabilitation, mobility, or assistive technology products.

You will process admissions, resolve concerns, verify orders to specification, and prepare documentation to deliver and confirm customer orders. The role involves vendor coordination, insurance verifications, order entry, and collaboration with physicians, insurers, and service technicians to ensure