Rehab Customer Care Specialist - Flexible Schedule

Dasco HME LLC; Morgantown (WV); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) match

Health insurance

PTO

Holiday pay

Job summary

Dasco HME LLC in Morgantown, WV, is hiring a Rehab Customer Service Representative to assist callers, customers, and associates with rehabilitation, mobility, or assistive technology products. You will process admissions, verify orders, and prepare all documentation to deliver and confirm customer orders.

The role requires a high school diploma, strong customer service skills, and attention to detail. Hours are Monday–Friday, 8:30 a.m.

Qualifications

• High School diploma or GED is required.
• Knowledge of payer coverage requirements for mobility and assistive technology equipment.
• General knowledge of mobility and assistive technology equipment and reimbursement terminology.

Responsibilities

• Research products and availability; coordinate with vendors to procure devices and manage orders.
• Maintain contact with customers and referral sources about order status and deliveries.
• Perform insurance verifications and process orders for internal and external customers.
• Respond promptly to customer inquiries and maintain service-focused approach.
• Assess eligibility for products and gather documents for reimbursement.
• Prepare intake/work order forms for oral orders and data screens.

Skills

Adaptability

Customer Service

Detail oriented

Problem solving

Teamwork

Education

High School diploma or GED

Job description

Dasco HME LLC in Morgantown, WV, is hiring a Rehab Customer Service Representative to assist callers, customers, and associates with rehabilitation, mobility, or assistive technology products. You will process admissions, verify orders, and prepare all documentation to deliver and confirm customer orders.

The role requires a high school diploma, strong customer service skills, and attention to detail. Hours are Monday–Friday, 8:30 a.m.