Regulatory Customer Support Specialist

Florida; Tallahassee (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Florida Department of Health, Division of Medical Quality Assurance, is seeking a Regulatory Specialist III for the Customer Contact Center. You will handle complex regulatory inquiries, apply Florida statutes, and provide guidance on licensure and discipline. This is an in-office role in Tallahassee.

The position requires 1–2 years of call center experience, strong analytic skills, and the ability to work independently while collaborating with team members to resolve challenging issues.

Qualifications

• One to two years of call center or customer service experience.
• Ability to de-escalate and resolve complex inquiries.
• Knowledge of licensing and regulatory processes.
• Strong verbal and written communication skills.

Responsibilities

• Serve as escalation point for RS2 agents and maintain customer satisfaction.
• Conduct advanced regulatory research using the licensing database.
• Review documentation submitted by licensees and update records.
• Provide guidance on certification, discipline, and licensure requirements.
• Support internal documentation, reporting, and process-improvement initiatives.

Skills

Call center

De-escalation

Regulatory knowledge

Communication skills

Job description

Florida Department of Health, Division of Medical Quality Assurance, is seeking a Regulatory Specialist III for the Customer Contact Center. You will handle complex regulatory inquiries, apply Florida statutes, and provide guidance on licensure and discipline. This is an in-office role in Tallahassee.

The position requires 1–2 years of call center experience, strong analytic skills, and the ability to work independently while collaborating with team members to resolve challenging issues.