Regulatory Compliance Manager — Remote-Optional, Multi-State

American Consumer Credit Counseling, Inc.; Massachusetts; Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Health insurance

FSA

Disability insurance

Life insurance

401(k) plan

Paid time off

Remote work options

Professional development

Culture

Job summary

American Consumer Credit Counseling, Inc. seeks a Manager of Regulatory Compliance to lead ACCC's compliance program, reporting to the Chief Compliance & Risk Officer. You will oversee licenses, filings, examinations, policy administration, and reporting to foster integrity and continuous improvement.

The role partners with across the organization to implement regulatory requirements, monitor changes, and drive risk-based, effective compliance in a regulated consumer credit setting.

Qualifications

• Bachelor's degree in a related field is required.
• Five+ years of progressive regulatory compliance experience.
• Experience managing multi-state regulatory compliance programs.
• Strong analytical, project management, and communication skills.

Responsibilities

• Lead day-to-day administration of ACCC's regulatory compliance program.
• Manage state debt management licenses, charitable registrations, and regulatory filings.
• Maintain regulatory calendar and ensure timely renewals and reporting.

Skills

Regulatory compliance

Multi-state compliance

Analytical skills

Project management

Communication skills

Education

Bachelor's degree in Business, Finance, Public Administration, Risk Management, Compliance, Law, or related field

Job description

Position Summary

The Manager, Regulatory Compliance is responsible for leading the day-to-day administration of ACCC's regulatory compliance program. Reporting to the Chief Compliance & Risk Officer, this position oversees regulatory licensing, filings, examinations, compliance monitoring, regulatory change management, policy administration, and compliance reporting. The role partners across the organization to ensure regulatory requirements are effectively implemented while supporting a culture of integrity and continuous improvement.

Primary Responsibilities

• Manage all state debt management licenses, charitable registrations, business registrations, and regulatory filings.

• Maintain the regulatory calendar and ensure timely renewals and reporting.

• Monitor federal and state regulatory developments and coordinate implementation.

• Conduct compliance monitoring and testing activities and track corrective actions.

• Coordinate regulatory examinations and responses to regulators.

• Draft and maintain compliance policies and procedures.

• Maintain the Compliance Management System (CMS), compliance inventory, and regulatory documentation.

• Review regulatory and consumer complaints and identify trends.

• Coordinate compliance training and awareness activities.

• Support third-party compliance reviews and due diligence.

• Prepare executive compliance metrics and reports for the CCRO.

Qualifications

Required:

• Bachelor's degree in Business, Finance, Public Administration, Risk Management, Compliance, Law, or related field.

• Five or more years of progressive regulatory compliance experience.

• Experience managing multi-state regulatory compliance programs.

• Strong analytical, project management, and communication skills.

Preferred:

• Financial services, banking, consumer finance, mortgage, credit counseling, or other regulated industry experience.

• Experience working directly with regulators and regulatory examinations.

• CRCM, CCEP, or similar certification.

Core Competencies

Integrity, attention to detail, regulatory research, analytical thinking, collaboration, sound judgment, organization, communication, continuous improvement, and the ability to translate complex regulations into practical business solutions.

Success Measures:

• 100% on-time regulatory filings and license renewals.

• Successful coordination of regulatory examinations.

• Accurate regulatory inventory and compliance calendar.

• Timely implementation of regulatory changes.

• Effective compliance reporting to executive leadership.

• Well-maintained compliance policies, procedures, and documentation.

Working Conditions

• Physical Demands: Ability to regularly move around, use hands and arms to handle, feel, reach, as well as talk and hear. Occasional ability to lift and move up to ten pounds. Specific vision abilities include close vision, distance vision, and depth perception.
• Mathematical Skills: Basic mathematic and calculation skills to include ability to calculate discounts, interests, commissions, proportions, percentages, etc.
• Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables, in standardized situations.
• Work Environment: General office environment usually with moderate noise level
• Equipment Used: Telephone and facility in using calculators. Computer knowledge, including Microsoft Word, Microsoft Excel, Microsoft Access, and basic email and Internet skills.

Essential Functions

• This position requires on-site presence at the Auburndale, MA headquarters four days per week, with the option to work remotely one day per week.

MA Fair Pay Salary Range: $120- 130k

• Comprehensive health insurance including medical, dental, and vision coverage
• Medical and dependent Flexible Spending Account (FSA)
• Short-Term and Long-Term Disability; Life Insurance
• 401(k) retirement plan with company matching
• Paid time off and paid holidays
• Remote work flexibility
• Professional development and training opportunities
• Supportive team environment and mission-driven culture