Regulatory Compliance Analyst - Patron Complaints

BetMGM LLC; New York (NY); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with company match

Pre-tax health care FSA and commuter

Flexible paid time off

Professional development reimbursement

Employee resource groups

Ticket giveaways

Job summary

BetMGM LLC is seeking an Analyst, Patron Complaints to help ensure regulatory compliance across online gaming, sportsbook, and retail operations in the U.S. and Canada. You will investigate incidents, log fines, and draft narratives while coordinating with Compliance, Legal, and other teams.

The role emphasizes accurate reporting, timely deadlines, and proactive risk identification in a fast-paced environment. A bachelor’s degree and up to 3 years’ experience are preferred.

Qualifications

• Bachelor's degree or equivalent practical experience preferred.
• 0–3 years of relevant experience in compliance, regulatory affairs, legal, audit, or a related field.
• Experience with report writing, document management, and/or research and analysis preferred.
• Exposure to reviewing, researching, and interpreting regulations, policies, or procedures is a plus.
• Strong written and verbal communication skills, with the ability to produce clear, concise, and accurate work product.

Responsibilities

• Assist in investigation, drafting, and submission of incident reports to state regulatory agencies.
• Support logging and tracking of regulatory fines, citations, and penalties.
• Maintain tracker of cross-jurisdictional fines and warnings with status and deadlines.
• Prepare internal assessments for regulatory citations and proposed fines.
• Draft incident report narratives for review with stakeholders.
• Maintain accurate records of incidents, investigations, and submissions.
• Monitor deadlines and regulatory response timelines; flag risks.
• Collaborate with Compliance, Legal, Trading, and other areas to gather information.
• Identify opportunities to improve incident reporting and tracking processes.
• Stay updated on online gaming and sports wagering regulations and assess impacts.
• Respond to inquiries about status of incidents, fines, and warnings.
• Prepare periodic reporting for Compliance leadership on metrics and trends.
• Support adoption of technology and AI tools in workflows.

Skills

Communication

Attention to detail

Organization

Analytical mindset

Team collaboration

Education

Bachelor's degree or equivalent

Tools

MS Office (Word/Excel/PowerPoint/Outlook)

Jira

Microsoft Copilot

Job description

BetMGM LLC is seeking an Analyst, Patron Complaints to help ensure regulatory compliance across online gaming, sportsbook, and retail operations in the U.S. and Canada. You will investigate incidents, log fines, and draft narratives while coordinating with Compliance, Legal, and other teams.

The role emphasizes accurate reporting, timely deadlines, and proactive risk identification in a fast-paced environment. A bachelor’s degree and up to 3 years’ experience are preferred.