Regulatory Arbitration Case Specialist (Contract) – NYC

Software Guidance & Assistance, Inc. (SGA, Inc.); New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Software Guidance & Assistance, Inc. (SGA) is seeking a Case Specialist for a CONTRACT assignment in New York, NY.

The role focuses on analyzing and processing legal documents, pleadings, and arbitration-related materials while maintaining case calendars and ensuring timely action. The ideal candidate holds a Bachelor's degree with at least one year of related experience and demonstrates strong customer service and written/verbal communication skills.

Qualifications

• Bachelor's degree and 1 year of related experience required.
• Excellent customer service, interpersonal, and written/verbal communication skills.

Responsibilities

• Manage case intake and prepare cases for service, ensuring jurisdiction and requirements are met.
• Process subsequent pleadings and monitor deadlines and SLAs.
• Maintain motions calendar, gather responses, and prepare documentation for arbitration panel.
• Review fee implications and assist with fee waivers and charged costs.
• Coordinate with arbitrators and update case processing systems per protocol.

Skills

Customer service

Communication skills

Office software

Education

Bachelor's degree

Tools

DR Portal

Docket management systems

Job description

Software Guidance & Assistance, Inc. (SGA) is seeking a Case Specialist for a CONTRACT assignment in New York, NY.

The role focuses on analyzing and processing legal documents, pleadings, and arbitration-related materials while maintaining case calendars and ensuring timely action. The ideal candidate holds a Bachelor's degree with at least one year of related experience and demonstrates strong customer service and written/verbal communication skills.