Case Specialist

Software Guidance & Assistance, Inc. (SGA, Inc.); New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Software Guidance & Assistance, Inc. (SGA) is seeking a Case Specialist for a CONTRACT assignment in New York, NY.

The role focuses on analyzing and processing legal documents, pleadings, and arbitration-related materials while maintaining case calendars and ensuring timely action. The ideal candidate holds a Bachelor's degree with at least one year of related experience and demonstrates strong customer service and written/verbal communication skills.

Qualifications

• Bachelor's degree and 1 year of related experience required.
• Excellent customer service, interpersonal, and written/verbal communication skills.

Responsibilities

• Manage case intake and prepare cases for service, ensuring jurisdiction and requirements are met.
• Process subsequent pleadings and monitor deadlines and SLAs.
• Maintain motions calendar, gather responses, and prepare documentation for arbitration panel.
• Review fee implications and assist with fee waivers and charged costs.
• Coordinate with arbitrators and update case processing systems per protocol.

Skills

Customer service

Communication skills

Office software

Education

Bachelor's degree

Tools

DR Portal

Docket management systems

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for a Case Specialist for a CONTRACT assignment with one of our premier Regulatory clients in New York, NY.This position performs a variety of duties, including applying analytical skills to research, review, analyze, and process legal documents such as pleadings filed in firm arbitration forum. This is administrative professional work in which incumbents are applying their skills and attaining new skills; are able to handle routine matters independently and complex matters under supervision; are able to prioritize their work with independence; and are working under general supervision.

Responsibilities

• Responsible for case intake, including preparing case for service by analyzing initial pleadings to ensure jurisdiction and conformity with requirements. Processes initial claims, which may include drafting deficiency notices for deficient claims or reservice of claim if original service is unsuccessful.
• Analyzes and processes subsequent pleadings, including answers, counterclaims, cross-claims, and third-party claims.
• Monitors case related reports to ensure compliance with deadlines and expectations.
• Responsible for meeting all required service level agreements for assignments.
• Maintains motions calendar, solicits responses as needed, and prepares documentation for timely submission to arbitrators.
• Makes recommendations for administrative motions and administratively processes substantive issues for decision by the panel, with assistance.
• Assess applicable fees at various stages of the case and makes written recommendations on fee waiver requests.
• Reviews challenges to potential arbitrators, solicits responses, and makes recommendations on the decision to manager.
• Ensures that all firm fees are assessed and billed according to the Code of Arbitration Procedure.
• Conducts financial review of settled/withdrawn cases and closes cases within expected timeframes.
• Processes final financial review of settled/withdrawn cases and hearing awards and closes cases within expected timeframes.
• Reviews incoming submissions and takes appropriate action with assistance.
• Determines proper composition of panel, generates list of arbitrators, reviews arbitrator information for conflicts, and eliminates arbitrators with conflicts, with assistance.
• Replaces arbitrators on lists due to arbitrator unavailability and processes new or additional lists due to changes to panel composition.
• Responsible for utilizing the DR Portal and internal electronic docket management systems for processing assignments.
• Provides excellent customer service, including responding to inquiries, orally or in writing, on firm arbitration policies and procedures, service of pleadings, status of cases, assessment of fees, and the DR Portal.
• Maintains electronic and physical file and enters all case-related information in the case processing system in accordance with established protocols.
• Effectively prioritizes work with management oversight.
• Demonstration of firm values.
• Collaboration, both in-person and virtually, in furtherance of firm mission of investor protection and market integrity.
• Additional duties as required by management, including Presentations/Public Speaking.

Required Skills

• Bachelor's degree and 1 year of related experience or equivalent combination of education and experience.
• Expertise using a desktop computer with the full suite of electronic office applications and other office equipment.
• Excellent customer service skills, interpersonal skills, and written and verbal communication skills required.

Preferred Skills

• Paralegal certificate a plus.
• Familiarity with electronic docket management programs and web-based Portal systems a plus.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.