Case Administrator: Legal Services & Arbitration Support

American Arbitration Association; Roseville (MN); Hybrid; USD 53,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Orthodontia

Vision coverage

Student loan repayment

403(b) retirement plan with company 7%

Pet insurance discount

Paid time off

Job summary

The American Arbitration Association in the United States is seeking a Case Administrator (Legal Services/Administrative Support). You will manage arbitration and mediation cases, handle day-to-day administration via PRISM, and communicate with parties, attorneys, and neutrals.

This is a hybrid role with responsibilities across scheduling, documentation, and billing. Minimum three years of customer service or legal-support experience, an associate degree in business or related field, and strong

Qualifications

• Associate's degree in business or related field, or equivalent combination of education and experience
• Minimum three years of experience in customer service, case administration, or legal environments
• Strong written and verbal communication skills; able to interact effectively with diverse stakeholders
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools
• Exceptional attention to detail and time management skills
• Ability to manage sensitive information with professionalism and discretion

Responsibilities

• Manage arbitration and mediation cases across a wide range of industries
• Handle day-to-day case administration through our proprietary case management system (PRISM)
• Correspond with parties, attorneys, and neutrals
• Ensure accurate scheduling, documentation, and billing processes

Skills

Customer service

Case administration

Effective communication

Time management

Education

Associate degree in business or related field

Tools

Microsoft Excel

Job description

The American Arbitration Association in the United States is seeking a Case Administrator (Legal Services/Administrative Support). You will manage arbitration and mediation cases, handle day-to-day administration via PRISM, and communicate with parties, attorneys, and neutrals.

This is a hybrid role with responsibilities across scheduling, documentation, and billing. Minimum three years of customer service or legal-support experience, an associate degree in business or related field, and strong