Registration Specialist II - Cox South Emergency Room

CoxHealth; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

retirement match

Job summary

CoxHealth is seeking a Registration Specialist II to support patient check-in and financial clearance at CoxHealth South in Springfield, MO. The role involves collecting demographics, insurance details and handling patient financial obligations at the time of service, with occasional travel between sites and potential extended hours.

The incumbent will interact professionally with patients and the care team.

Qualifications

• Required: High school diploma or equivalent
• Preferred: 1–2 years of prior registration experience

Responsibilities

• Assist patients during on-site registration and arrival processes for scheduled and unscheduled visits
• Complete demographics, insurance information and patient financial obligations at the time of service
• Perform financial clearance functions on assigned accounts during registration downtimes
• Greet and serve patients and staff professionally; may travel between sites; extended hours may apply

Skills

Computers & systems

Customer service

Verbal & written communication

Multi-tasking

Independent & team work

Education

High school diploma or equivalent

Job description

Facility

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807

Department

1133 Patient Registration

Scheduled Weekly Hours

36

Hours

Varied

Work Shift

Night Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation’s Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
• Benefits | CoxHealth

Job Description

The Registration Specialist is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This individual completes the registration for scheduled and unscheduled visits by collecting accurate demographic information, insurance information, and handling patient financial obligation at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. The Registration Specialist II greets and serves patients and internal team members in a professional, friendly, and respectful manner to promote positive encounters. Some travel from site to site, as well as extended hours may be required of a Registration Specialist II based on business needs of the department.

Education

• Required: High school diploma or equivalent

Experience

• Preferred: At least 1-2 years prior registration experience

Skills

• Proficient in using computers and computer systems
• Excellent customer service skills and ability to work with the public and co-workers
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment
• Able to work independently and collaboratively in a team

Licensure/Certification/Registration

• N/A