Registration Specialist: Elevate Patient Access & Experience

North Memorial Health; Minneapolis, Saint Paul (MN, MN); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Job summary

North Memorial Health in Minnesota seeks a Registration Specialist who will be among the first contacts for patients and families. You will ensure accurate identification, collect demographic and insurance information, and support the registration process with robust attention to detail.

The role involves interacting with diverse backgrounds, using computerized systems, and adhering to hospital policies while providing excellent service.

Qualifications

• High school graduate or equivalent required; some college preferred.
• Must be 18 years of age or older to witness the signing of consent forms.
• One year scheduling and/or registration experience in a hospital, clinic or physician's office preferred.
• Previous patient scheduling, registration experience and/or data entry experience required.
• Knowledge of medical terminology preferred.
• Ability to type 35 wpm with acceptable spelling capabilities.
• Ability to handle stressful situations and maintain composure in front of customers/visitors/staff.
• Demonstrated ability to transition from one area to another effectively
• Proficient in the English language.

Responsibilities

• The Registration Specialist is among the first encounters a customer/family may experience at NMHC. Therefore, a commitment to service that ensures a remarkable customer and family experience is critical to overall success in the role.
• The registration process assures that customers are correctly identified and all necessary information is recorded.
• This includes, but not limited to customer identification credentials, demographic information, insurance information and collection of customer liabilities.
• The Registration Specialist may interact with customers/families of diverse backgrounds and in unusual and unexpected situations.
• Customer ages may include neonates, infants, children, adolescents, adults and geriatrics.

Skills

Scheduling

Registration

Data entry

Medical terminology

Typing 35 wpm

Customer service

Education

High school diploma or equivalent

Some college preferred

Job description

North Memorial Health in Minnesota seeks a Registration Specialist who will be among the first contacts for patients and families. You will ensure accurate identification, collect demographic and insurance information, and support the registration process with robust attention to detail.

The role involves interacting with diverse backgrounds, using computerized systems, and adhering to hospital policies while providing excellent service.