Registration Specialist - Emergency Care Center

North Memorial Health; Minneapolis (MN); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401k Retirement Match or Pension Plan

Paid Time Off

Adoption Reimbursement

Child Care Discount Program

Education/Tuition Reimbursement

Fitness Center Access

Job summary

North Memorial Health in Maple Grove is seeking a Registration Specialist to greet visitors, register patients, verify IDs and insurance, and guide families to their destinations.

The on-site role supports a high-volume front desk with 56 hours per two weeks, requiring a high school diploma and clerical experience in a hospital or clinic. Strong communication and medical terminology are essential.

Qualifications

• High school diploma or equivalent required.
• 6+ months clerical or customer service experience in healthcare.
• Strong knowledge of medical terminology and excellent communication.

Responsibilities

• Greet visitors and arriving customers, provide directions, and escort to destinations.
• Accurately register customers into the hospital system and verify identifications.
• Record demographic and insurance information and maintain quality service standards.

Skills

Customer service

Scheduling

Medical terminology

MS Office

Communication skills

Conflict resolution

English proficiency

Attention to detail

Infection control

Education

High school diploma or equivalent

Tools

MS Office

Job description

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (:5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About This Position

The Registration Specialist is responsible for greeting visitors/arriving customers, providing directions, and escorting customers and families to their destinations, as time permits. Concurrently the Registration Specialist is also responsible for accurately registering customers into the hospital system. Ensures customers are correctly identified and all appropriate information is recorded by obtaining and verifying customer identification, demographic and insurance information. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.

Requirements

Education

• High school diploma or equivalent.

Experience

• 6+ month’s clerical and/or customer service experience in a hospital, clinic or physician’s office.
• 1+ years’ scheduling or registration experience in a hospital, clinic, or physician’s office preferred.
• Strong knowledge of medical terminology.
• Strong problem solving and critical thinking skills.
• Ability to handle stressful situations and maintain composure in presence of customers, families, guests, and team members.
• Effective planning, organizational and detail-oriented skills.
• Solid PC skills to include MS applications, Internet, etc.
• Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience.
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
• Ability to maintain quality, safety, and infection control standards.
• Must be able to read, write and speak effectively in English.

Additional Information

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Maple Grove Non Contract

Hours per two week pay period: 56

Shift: Days 8 hours

Weekend Requirement: None

Call Requirement: None

Remote or On-site: On-site

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: N11 ($19.76 - $29.64), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position