Registration Specialist - (Bilingual - Spanish) Santa Rosa, CA

Planned Parenthood Northern California; Santa Rosa (CA); On-site; USD 73,784,000 - 88,197,000; Full time

Benefits offered by this job

Health insurance (100% employer-paid)

Dental insurance

Vision insurance

403(b) retirement plan with employer 4

Paid time off

Paid holidays

Long-term disability

Life insurance

Travel to regional centers

Job summary

Planned Parenthood Northern California (PPNorCal) is seeking a bilingual (Spanish) Registration Specialist at our Santa Rosa Health Center. The role is full-time (40 hours/week).

The Registration Specialist will ensure a smooth patient experience, perform registration and insurance verification, and support billing and scheduling processes. The position offers comprehensive benefits including 100% employer-paid medical insurance for full-time employees, 403(b) with employer match, and paid time

Qualifications

• Front desk and registration experience preferred.
• Ability to verify insurance and assist with billing processes.
• Excellent customer service and communication skills.

Responsibilities

• Check-in and check-out patients and schedule appointments.
• Enter patient data accurately into the Epic EPM/EHR system.
• Verify patient eligibility for funding/insurance and collect payments.
• Provide financial counseling and explain public programs and sliding-fee options.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Santa Rosa, CA, US

Salary Range: $25.75 To $30.78 Hourly

Planned Parenthood Northern California (PPNorCal) is seeking a bilingual (Spanish) Registration Specialist in our Santa Rosa Health Center This role is full-time, 40 hours per week. PPNorCal offers a comprehensive benefits package, including 100% employer-paid medical insurance for full-time employees, 75% coverage for dependent children, 25% coverage for spouses/domestic partners, dental and vision insurance, employer-paid life and long-term disability coverage, earned time off (ETO) and paid sick time accrued based on hours worked, a 403(b) retirement plan with up to 4% employer match after 12 months, and 10 paid holidays plus 2 floating holidays each year.

Work Schedule:

Monday: 11:30 AM - 8:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: 8:30 AM - 5:00 PM ( 2 Saturdays a month, with rotating weekday off)

This position is represented by SEIU Local 1021.

EXTERNAL APPLICANTS: After review of your application, resume and qualifications, you may be invited to the next phase of the selection process, which includes a pre-recorded video interview, responding to screening questions. If you are being invited to do the video interview, you will receive an email and text with the video platform link and will have 5 days to complete this video interview.

SUMMARY

The Registration Specialist position is responsible for ensuring a successful, patient experience throughout their visit to the health center. The Registration Specialist role ensures the integrity of front desk operations through understanding and applying knowledge of all front desk processes and procedures, including insurance verification and registration, charge reconciliation, time of service payment collections, appointment scheduling, billing processes and quality assurance.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Consistently provide exceptional customer service to patients and other individuals who present at the health centers.
• Utilize excellent customer service skills, check-in and check-out patients, schedule appointments, answer phones, enter data proficiently into the Epic EPM/EHR system.
• Greet patients and communicate approximate wait times and walk-in appointment availability.
• Follow office opening and closing procedures daily.
• Communicate with back-office staff regarding walk-in demand and wait times.
• Assess patient eligibility for funding, health insurance programs and/or fees. Collect payments, and complete corresponding on-line eligibility processes.
• Serve as a patient advocate ensuring they are aware and take advantage of all state programs such as Medi-Cal, PE, Family PACT, etc., as well as sliding fee discounts based on family size and income, and uncompensated care options.
• Perform financial counseling with patients to ensure they are aware of their insurance coverage and financial responsibility.
• Sign patients up for state funded programs such as FPACT and PE using DHCS portals.
• Negotiate payment plans for patients who cannot afford payment in full using agency established parameters.
• Refer patients to patient navigator for financial counseling as needed for visit coverage.
• Support pre-registering patients prior to their arrival in the health center.
• Ensure accurate completion and patient understanding of all necessary registration and consent forms.
• Appropriately handle medical record requests for patients and outside providers.
• Strictly adhere to patient privacy laws and internal PPNorCal policies regarding patient privacy and protection.
• Schedule follow up appointments in a timely manner according to patient and provider schedules.
• Handle incoming and outgoing faxes as needed.
• Proactively communicate identified risks to supervisor to minimize risk when possible.
• Reconcile billing and ensure check-out procedures happen in real time before patient exits health center.
• Participate in health center efforts to achieve established goals for productivity.
• Participate in health center/affiliate efforts to achieve established revenue cycle goals.
• Remain flexible and available to extend/change scheduled hours as needed to meet the needs of the health center and our patients.
• Follow affiliate-wide protocols, policies, and procedures, and any center-specific policies and procedures. Understand and demonstrate, in all interactions, the importance of high-quality care, including accurate charting, filing, and follow-up.
• Participate in maintaining general upkeep of the facility; keep lobbies, reception area, and other rooms tidy.
• Adhere to affiliate goals and policies on professionalism, wait time in-health center, and the system for addressing patient complaints.
• Maintain professional image through appropriate dress and manner.
• Utilize the principles of trauma-informed care and communication throughout all interactions with other staff and patients at all times, under all circumstances.
• Float Registration Specialist staff are required to travel to multiple regional based health centers as requested. May be short notice and travel will be greater than 50% of time.
• Other administrative responsibilities as assigned.
• Active participation in the advancement of PPNorCal’s Diversity, Equity, and Inclusion commitment.